Updated on 2025-04-21 GMT+08:00

Non-Technical Support

Non-technical support is provided to address account, billing, and quota issues. Huawei Cloud provides different combinations of support channels for support plans at different levels. In addition to 24/7 support via service tickets, higher-level support plans provide 24/7 support via callbacks and IM groups (WeLink). Support via IM groups is only provided in Asia Pacific, but over time, it will be gradually available in other regions.