About Arrears

Arrears Reason

In pay-per-use mode, your account goes into arrears when the account balance is insufficient.

Arrears Impact

In pay-per-use mode, ServiceStage resources are charged by second. Fees are settled on the hour (GMT+08:00). Once settlement is complete, a new billing cycle starts, at the end of which the system deducts fees for resources used.

If the settlement fails due to insufficient account balance at a certain settlement time point, your account will be in arrears. Huawei Cloud will notify you by email, SMS, or internal message.

However, relevant cloud services will not be stopped immediately. There will be a grace period for such resources. You will need to pay for pay-per-use resources incurred during the grace period, which display as an outstanding amount on the Billing & Costs > Bills > Overview page of Huawei Cloud console. Huawei Cloud will automatically deduct this amount when you top up.

If you do not pay the arrears within the grace period, the resources enter a retention period and will be frozen. You cannot perform any operations on the pay-per-use resources during this period.

If you do not pay the arrears after the retention period expires, your resources will be released and deleted, and their data cannot be restored.

Avoiding and Handling Arrears

If your account is in arrears, top up your account before the deadline to prevent resources from being stopped or released. For details, see Top-Up and Repayment.

If you no longer use application instances deployed on ServiceStage, stop or delete them to avoid further fees.

Configure the Balance Alert function on the Billing Center > Overview page. When the total amount of the available quota, general cash coupons, and cash coupons is lower than the alert threshold, the system automatically notifies you by SMS and email.

If your account is in arrears, top up your account in time to ensure that the available credit is greater than 0.