Help Center/ Elastic Volume Service/ FAQs/ Capacity Expansion/ Why Can't I Expand Capacity for My Disk?
Updated on 2024-06-29 GMT+08:00
View PDF
Share

Why Can't I Expand Capacity for My Disk?

Symptom

Capacity expansion is not allowed for the disk.

Troubleshooting

Possible causes are listed here in order of their probability.

If the fault persists after you have ruled out one cause, move on to the next one in the list.

Figure 1 Troubleshooting
Table 1 Possible causes

Possible Cause

Solution

Reference

A yearly/monthly disk has a renewal order that has not taken effect.
  1. Unsubscribe from the renewal.
  2. Expand the disk capacity.
  3. Renew the disk.

Yearly/Monthly Disk Has a Renewal Order That Has Not Taken Effect

A yearly/monthly disk has an unpaid expansion order.

Pay for or cancel the capacity expansion order.

Yearly/Monthly Disk Has An Unpaid Expansion Order

A shared disk is still attached to a server.

Detach the disk from all the servers.

Shared Disk Is Still Attached to a Server

Yearly/Monthly Disk Has a Renewal Order That Has Not Taken Effect

What Is a Renewal Order That Has Not Taken Effect?

For example, a user has purchased a yearly/monthly disk, and the disk expired on December 30, 2019, if the user renewed the disk on December 15, 2019, the order is a renewal order that will not take effect before December 30, 2019.

Symptom: A message is displayed in the upper right corner of the console, indicating that the disk cannot be expanded because it has a renewal order that has not taken effect.

Solution: Cancel the renewal order, expand the disk capacity, and renew the disk again.

  1. Log in to the management console and click Billing Center in the upper right corner.
  2. In the navigation pane on the left, choose Unsubscriptions and Changes > Unsubscriptions.
  3. Locate the target order and choose More > Unsubscribe from Renewal in the Operation column.
  4. After the unsubscription is complete, go to the EVS console and expand the disk capacity.
  5. Renew the disk after the capacity expansion succeeded.

Yearly/Monthly Disk Has An Unpaid Expansion Order

Symptom: The Expand Capacity button is grayed out and the following hover tip is displayed: This operation cannot be performed because the disk has unpaid orders.

Solution: Pay for or cancel the capacity expansion order.

  1. On the EVS console, click Unpaid in the Status column.

    The order details page is displayed.

  2. Click Pay or Cancel Order.
  3. Return to the EVS disk list. If the Expand Capacity button is available, the operation is successful.

Shared Disk Is Still Attached to a Server

Symptom: The Expand Capacity button is grayed out. When you attempt to click the capacity expansion button, the following hover tip is displayed: This operation can be performed only when the shared disk is in the Available state.

Solution: Detach the disk from all servers. If the Expand Capacity button becomes available, you can expand the disk capacity.

Submitting a Service Ticket

If the problem persists, submit a service ticket.

Parent topic: Capacity Expansion