Can I Troubleshoot ECSs By Myself?

Starting a Diagnosis

1. Log in to the management console.
2. Click . Under Compute, click Elastic Cloud Server.
3. In the left navigation pane, choose Troubleshooting.
4. On the displayed Self-Service Tools page, select a self-service tool.
   Figure 1 Self-service tools
   
   • O&M Monitoring: Check the statuses of your account and ECS resources, such as VPCs, EVS disks, to help you learn about your ECS running status.
     1. In the O&M Monitoring card, click Try Now.
     2. Select the region where the target ECS resides, select the ECS, and click OK.
        Figure 2 Selecting an ECS
        

        In the right slide-out panel, a diagnosis report is generated for the ECS. You can rectify the faults based on the suggestions in the report.

   • Login Troubleshooting: Check the hosts, security groups, memory, and disks of your ECSs, to help you locate and rectify faults.
     1. In the Login Troubleshooting card, click Try Now.
     2. Select the region where the target ECS resides.
     3. On the Login Failures tab, click Diagnose.
     4. Select the ECS to be diagnosed and click OK.
        Figure 3 Selecting an ECS
        
        

        The remote login port uses the default port. If you have changed the default port, enter the new one.

        Default ports: 22 (Linux ECS) and 3389 (Windows ECS)

        In the right slide-out panel, a diagnosis report is generated for the ECS. You can rectify the faults based on the suggestions in the report.

        If the login failure persists after the faults are rectified, record the resource details and login failure occurred time and submit a service ticket for technical support.

   • Network Check: Check the network connectivity of your ECSs.
     1. In the Network Check card, click Try Now.
     2. Select the region where the target ECS resides.
     3. On the Network Check tab, click Diagnose.
     4. In the displayed dialog box, specify the parameters and click OK.
        Figure 4 Specifying parameters
        

        In the right slide-out panel, a diagnosis report is generated for the ECS. You can rectify the faults based on the suggestions in the report.

Follow-up Operations

• Click Diagnosis Records on the top of the Self-Service Tools page. On the displayed page, select the target region, locate the target ECS, and click View Report in the Operation column to view the historical diagnosis report.
• After the fault is rectified according to the handling suggestions, you can click Re-diagnose in the Operation column of the target ECS to start a diagnosis again.

  The re-diagnosis will generate a new diagnosis record and will not overwrite the historical records.

Helpful Links

• Why Can't I Log In to My Linux ECS?
• Why Can't I Log In to My Windows ECS?