Configuring a Page

Procedure

1. Apply to the operations administrator for adding the preceding API to the dictionary value mapping for a specific tenant to use.
2. Sign in to the CEC as a tenant administrator and configure a customized page.
   1. Choose Configuration Center > Expansion and Integration Management > Page Configuration.
   2. Click to create a page. Enter a page name and click OK.

      Page Name: The value can contain a maximum of 256 characters and must be unique.

   3. Configure the page layout.
      1. Click Page Layout.
      2. Select a layout type, as shown in Figure 1.
         Figure 1 Page Layout
         
      3. Click SAVE.
   4. Configure the page API.
      1. Click Page interface. Select External interface.

         The external API needs to be configured on the API Management page. Contact the system operations administrator.

      2. Click Save.
   5. Click the name of the customized page. In the Page Status area, click to release the page.

3. Sign in to the CEC as a tenant administrator and configure a screen pop-up.
   1. Choose Configuration Center > Expansion and Integration Management > Screen Pop-up.
   2. Click the Audio/Video tab and configure a screen pop-up of the corresponding type. Multimedia screen pop-ups are not supported.

      Screen pop-ups can be integrated into the corresponding agent workbenches. For example, an Audio/Video screen pop-up can be integrated into the Audio and Video Workbench.

   3. Click New in the upper right corner. The page shown in Figure 2 is displayed.
   4. Enter the page name for the screen pop-up, set Page type to Internal page, set Config Page to the customized page created in 2, and click Submit. In the Successful dialog box that is displayed, click OK.

      A maximum of five screen pop-ups can be configured in total for the Audio/Video and Multimedia types.

      Figure 2 Configuring an inbound call screen pop-up
      
   5. In the inbound call screen pop-up list, enable the new page, as shown in Figure 3 (green button).
      Figure 3 Enabling the page
      

      If multiple inbound call screen pop-ups are enabled, click Up or Down in the Operation column to adjust the pop-up sequence of a screen pop-up. The screen pop-up on the top of the list pops up first.

   6. Sign out the agent and sign in again for the configuration to take effect.