Help Center/ Cognitive Engagement Center/ Operation Management - Agent Workbench Integration with Third-Party Web Pages/ Scenario 4: Integration by Invoking an Enterprise API/ Test and Verification

Updated on 2023-10-12 GMT+08:00

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Test and Verification

Prerequisites

You have enabled the voice and video agent function. For details, see Enabling the Voice, Video, or Multimedia Agent Function in the Customer Service Cloud.

Procedure

Sign in to the CEC, choose Configuration Center > Access Configuration > Called Route, and view access codes.
Click on the top of the page to sign in an agent.
Dial an access code using a test number.
After the call is automatically connected, verify that the configured page can be automatically opened in the agent framework and can display customer information queried using the customer API.

Parent topic: Scenario 4: Integration by Invoking an Enterprise API

Previous topic: Configuring a Page

Next topic: Scenario 5: Integration by Recording Information to the CEC

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