Overview

An enterprise can integrate customized pages into the CEC agent framework to implement specific functions, for example, viewing customer information on a customized page. Five integration modes are provided for your reference. You can select a proper integration mode based on your requirements.

Scenario	Screen Pop-up Type	Description	Applicable To
Scenario 1	External page+URL GET request parameters	Configure the URL of an external page to integrate an enterprise's own page into the CEC, when parameters are transferred in the URL in GET request mode.	Enterprises that have their own system pages and want to integrate existing pages into the CEC
Scenario 2	External page+URL POST request parameters	Configure the URL of an external page to integrate an enterprise's own page into the CEC, when parameters are transferred in the page console form in POST request mode.	Enterprises that have higher security requirements on data transfer based on scenario 1
Scenario 3	External page+web API	Configure the URL of an external page to integrate an enterprise's own page into the CEC, when the JavaScript SDK is added for the enterprise to invoke to implement event listening and other functions, reducing the development workload.	Enterprises that want to directly invoke the event listening function to offer a better one-click outbound call function based on scenario 1
Scenario 4	Internal page+external API	Obtain information using the API provided by an enterprise, customize a page in the CEC based on the information, and integrate the page into the agent workbench.	Enterprises that have their own information systems and want to customize integration pages by directly transferring information using APIs
Scenario 5	Internal page+customized data	Record information to the CEC and use the saved information to integrate a page into the CEC agent workbench.	Enterprises that have a small number of customers and want to use the CEC to save some information and use the information to integrate pages