Test and Verification

Prerequisites

You have enabled the voice, video, or multimedia agent function. For details, see Enabling the Voice, Video, or Multimedia Agent Function in the Customer Service Cloud.

Procedure

1. Sign in to the CEC, choose Configuration Center > Access Configuration > Called Route, and view access codes.
2. Click on the top of the page to sign in an agent.
3. Simulate a user to dial a system access code using a test number.
4. After the call is automatically connected, verify that the configured page can be automatically opened in the agent framework. If the configured page is an Audio/Video screen pop-up, it is opened on the Audio and Video Workbench. If it is a Multimedia screen pop-up, it is opened on the Online Chat Workbench.
5. Press F12 to enter the developer mode and verify that the parameters in the form are correct, as shown in Figure 1.
   Figure 1 Parameters passed using the form
   

6. Test the one-click outbound call function on the screen pop-up on the workbench.