Processing Call Data

To obtain call data, you need to process and submit the integration address form on the server and add the processing logic to return the obtained data to the page. The processing varies according to the server. Table 1 describes the main call parameters passed. The sample code is in Java+Spring Boot+template (Thymeleaf) mode. For details, see the following steps.

**Table 1** Parameter description
Parameter	Description
callerNum	Calling number. When the call center receives an inbound call, the customer number is the calling number. When the call center makes an outbound call, the system access code (or the outbound calling number configured in the system) is the calling number.
calledNum	Called number. When the call center receives an inbound call, the system access code is the called number. When the call center makes an outbound call, the customer number is the called number.
callid	Session ID. Unique ID of the current session in a call. The value must be the same as that of Call S/N on the Customer Contact History > Contact Record page.
mediaType	Media type. 1: voice or video call 5: multimedia text chat
callType	Call type. 0: inbound call 1: outbound call (Multimedia text chats do not support this call type.)
workNo	Platform agent ID of the agent that performs the current operation.
callskill	Skill queue used by the agent in a call.
callskillid	ID of the skill queue used by the agent in a call.
agentName	Business account of the agent in a call.

Create a Maven project.

Add the dependency on the template engine Thymeleaf to the pom.xml file of the project.

      <dependency>
       <groupId>org.springframework.boot</groupId>
       <artifactId>spring-boot-starter-thymeleaf</artifactId>
   </dependency>

Compile the controller. The controller is used to receive parameters submitted using the form, save the parameters to a map object (request in the following figure), and pass the parameters to the template. Figure 1 shows the sample code.

Figure 1 Sample code of the controller
Add the corresponding Thymeleaf template. Figure 2 shows the resource path.

Figure 2 Resource path

Figure 3 shows the content of hello.html.

Figure 3 hello.html