Help Center/ Content Delivery Network/ FAQs/ Purchase and Billing/ Why Is My CDN Not Working When My Account Is in Arrears?
Updated on 2024-02-26 GMT+08:00

Why Is My CDN Not Working When My Account Is in Arrears?

Possible causes:

  1. You are billed on a pay-per-use basis. Your account balance has been used up.
  2. Your account balance is used up due to using other Huawei Cloud services and you are using CDN services that need to be deducted from your account balance, such as pay-per-use CDN services and whole site acceleration. In this case, CDN cannot be used due to outstanding payments.

About Arrears

  • If your account is in arrears, a retention period will start. For details about how to handle service suspension due to arrears, see Service Suspension and Resource Release.
  • During the grace period, the CDN service is not stopped, but domain names cannot be added to CDN.

Solutions

Write-off

  • You can view the outstanding amount of your account in the Billing Center and top up the account to offset the outstanding amount.