Why Is My CDN Not Working When My Account Is in Arrears?

Possible causes:

1. You are billed on a pay-per-use basis for CDN but you have outstanding bills.
2. You are using other Huawei Cloud services, which have incurred outstanding bills.

About Arrears

• If your account is in arrears, a retention period will start. For details about how to handle service suspension due to arrears, see Service Suspension and Resource Release.
• During the grace period, the CDN service is not stopped, but domain names cannot be added to CDN.

Solutions

• If you have purchased a traffic package, enable the remaining usage alert by following the instructions in How Do I Set an Alert for the Remaining Traffic in a Traffic Package? If the remaining quota of the traffic package drops below a configured threshold, an SMS message or email will be sent to you.

Write-off

• You can view the outstanding amount of your account in the Billing Center and offset the outstanding amount.