Querying Service Ticket List

Updated on 2023-12-18 GMT+08:00

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Function Description

Users query the list of submitted HUAWEI CLOUD service tickets.

URI

GET /v1.0/servicerequest/case

Request

Request Parameters

**Table 1** Parameter description
Parameter	Mandatory	Type	Value Range	Description
searchKey	No	String	16	Fuzzy search for brief description of the service ticket.
caseId	No	String	32	Fuzzy search for the service ticket number.
subCustomerName	No	String	32	Fuzzy search for the IAM username.
startTime	No	String	N/A	Start time of the service ticket to be queried. Example time format: 2019-05-22 03:30:52
endTime	No	String	N/A	End time of the service ticket to be queried. Example time format: 2019-05-22 03:30:52
status	No	Integer	N/A	Status. 0: To be handled 1: Processing 2: Result pending confirmation 3: Completed 4: Canceled When all are queried, the result is empty.
pageNo	No	Integer	N/A	Specifies the current page number. When this parameter is not passed, the default value is 1.
pageSize	No	Integer	N/A	Specifies the number of records on each page. The value range is 1 to 100. If this parameter is not passed, the default value is 10.

Request Example

searchKey=HUAWEI CLOUD&caseId=&startTime=&endTime=&subCustomerId=test&status=&pageNo=1&pageSize=10

Response Message

Response Parameters

**Table 2** Response parameters
Parameter	Type	Description
totalCount	Integer	Specifies the total number of service tickets.
caseList	List<Case>	Specifies the list of service ticket information. For details, see Table 3.

**Table 3** caseList field data structure
Parameter	Type	Description
caseId	String	Specifies the service ticket ID.
businessTypeName	String	Specifies the problem type name.
typeName	String	Specifies the type name.
customerId	String	Account ID.
subCustomerId	String	IAM user ID.
subCustomerName	String	IAM username.
dcName	String	Specifies the region name.
simpleDescribe	String	Brief description of the service ticket.
status	String	Service ticket status. 0: To be handled 1: Processing 2: Result pending confirmation 3: Completed 4: Canceled 12: Invalid
createTime	TimeStamp	Specifies the service ticket creation time. Example time format: 2019-05-22T03:30:52Z

Example Response

{
    "totalCount": 13,
    "caseList": [
        {
            "caseId": "TT201801020526",
            "businessTypeName": "Remote log-in",
            "typeName": "Fault reporting",
            "customerId": "f9ae1952bf75xxx1a0099d93ba9dd91f",
            "subCustomerId": "3dc0ca7ffd3xxx26a40f5cfa1a0da7f0",
            "subCustomerName": "xxx",
            "dcName": "CN North-Beijng1",
            "simpleDescribe": "When a remote desktop is used to connect to a Windows VM and the normal resolution is used, icons on the page are too small.",
            "status": 3,
            "createTime": 2019-05-22T03:30:52Z
        },
        {
            "caseId": "TT201712280631",
            "businessTypeName": "ECS creation",
            "typeName": "Fault reporting",
            "customerId": "f9ae1952bf75xxx1a0099d93ba9dd91f",
            "subCustomerId": "3dc0ca7ffd3xxx26a40f5cfa1a0da7f0",
            "subCustomerName": "xxx",
            "dcName": "CN North-Beijng4",
            "simpleDescribe": "Failed to create ECS",
            "status": 3,
            "createTime": 2019-05-22T03:30:52Z
        }
        ...
    ]
}

Status Code

For details about status codes, see Status Codes.

Error Code

For details about error codes, see Historical Error Codes.

Parent topic: Historical APIs

Previous topic: Creating a Service Ticket

Next topic: Querying Service Ticket Details

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