Help Center/ Service Tickets/ API Reference/ API v2 (Recommended)/ Ticket Query/ Statistics of Service Tickets in Various Statuses
Updated on 2022-12-12 GMT+08:00

Statistics of Service Tickets in Various Statuses

Function

Collect statistics of service tickets in various statuses.

URI

GET /v2/servicerequest/cases/count

Table 1 Query parameters

Parameter

Mandatory

Type

Description

status

No

Integer

Specifies the status. The options are 0 (To be processed), 1 (Processing), 2 (To be confirmed), 3 (Completed), 4 (Canceled), 12 (Invalid), and 17 (Pending feedback).

Minimum value: 0

Maximum value: 20

Request Parameters

Table 2 Request header parameters

Parameter

Mandatory

Type

Description

X-Auth-Token

Yes

String

Specifies the user token.

It can be obtained by calling the IAM API (value of X-Subject-Token in the response header).

Minimum length: 1

Maximum length: 5000

X-Language

No

String

Specifies the language environment. The value is a common language description character string, for example, zh-cn. It is zh-cn by default.

Some internationalization information, such as the service ticket type and name, is displayed based on the language environment.

Minimum length: 1

Maximum length: 32

X-Time-Zone

No

String

Specifies the time zone. The value is a common time zone description character string, for example, GMT+8. It is GMT+8 by default.

Time-related data is processed based on the time zone of the environment.

Minimum length: 1

Maximum length: 32

Response Parameters

Status code: 200

Table 3 Response body parameters

Parameter

Type

Description

incident_status_counts

Array of IncidentStatusCount objects

Specifies the statistics of the number of service tickets in various statuses.

Table 4 IncidentStatusCount

Parameter

Type

Description

status

Integer

Specifies the status. The options are 0 (To be processed), 1 (Processing), 2 (To be confirmed), 3 (Completed), 4 (Canceled), 12 (Invalid), and 17 (Pending feedback).

Minimum value: 0

Maximum value: 20

count

Integer

Specifies the quantity.

Minimum value: 0

Maximum value: 65535

Example Request

POST https://{endpoint}/v2/servicerequest/cases/count

Response Example

Status code: 200

Response of status code 200

{
  "incident_status_counts" : [ {
    "status" : 1,
    "count" : 1
  } ]
}

Status Codes

Status Code

Description

200

Response of status code 200

Error Codes

See Error Codes.