Changing the Case Status or Transitioning a Case

This interface is invoked to transition a case. Case transition is performed based on the case transition sequence configured for the case type.

POST

https://Domain name/service/AICC__Case/1.0.0/openapi/status/update (For example, the domain name is service.besclouds.com.)

**Table 1** Request header parameters
No.	Parameter	Type	Mandatory or Not	Description
1	Content-Type	String	Yes	Request body type, which is JSON
2	access-token	String	Yes	Token for a user to access a tenant space. For details, see 2.

**Table 2** Request body parameters
No.	Parameter	Type	Length (Bytes)	Mandatory or Not	Description
1	id	String	20	Yes	Case ID. The value is a string of 20 characters.
2	creatorId	String	20	Yes	Handler ID
3	status	String	-	Yes	Case status dataType: SingleSelect Value range: 0. Completed (default value) Other values are defined by the business side.

None

Scenario: Change the case status.

URL: https://Domain name/service/AICC__Case/1.0.0/openapi/status/update

{
 "Content-Type": "application/json",
 "access-token": "0000000000************7bm63KsRmEztTvyA="
}

{
"id": "c6m80000013uPdSDTGbY","status": "Completed","creatorId":"10gg000000sLj1ytR70C"
}

{ "connection": "keep-alive",
 "Content-Length": "16",
"Content-Type": "application/json%3Bcharset=UTF-8"}

{"resCode": "0","resMsg": "Success"}

Parent topic: Interface of a Single UPS

Thank you very much for your feedback. We will continue working to improve the documentation.See the reply and handling status in My Cloud VOC.

The system is busy. Please try again later.

Which of the following issues have you encountered?

Content is inconsistent with the product UI

Unclear descriptions

Lack of examples or code

Incorrect steps

Can't find what I need

Lack of best practices

Feedback (optional)

0/500

Select at least one type of issue, and enter your comments or suggestions.

Enter a maximum of 500 characters.

Submit Cancel

For any further questions, feel free to contact us through the chatbot.