Reasons for Leaving the Device of the Call

**Table 1** Reasons for leaving the device of the call
Cause code	Description
0	Normal access/transfer.
1	Overflow transfer.
2	Timeout transfer.
3	Transfer on no agent.
4	Transfer on queue cancellation.
5	Transfer because the agent does not answer the call.
6	Resume a suspended call.
7	Connecting a held call.
8	Three-party help.
9	Picking a held call.
10	Three-party conversation.
11	The party requesting internal help releases the call.
12	The call is intercepted.
13	The call is picked up.
14	The analysis of the called is not configured.
15	The user releases the call.
16	The agent releases the call.
17	The call is transferred out.
18	The call is held.
19	An internal processing error occurs.
20	The called party is busy.
22	The mobile phone is switched off.
23	The mobile phone is out of the service area.
24	The called number does not exist.
25	The ACD cannot distribute any resources for the call.
26	The user does not answer the call.
27	The called party rejects the call.
28	The call is successfully transferred to a skill queue.
29	The three-party conversation is transferred to a skill queue.
30	Transferring the call in the success transfer mode times out.
31	Transferring the three-party conversation to a skill queue times out.
34	If call timeout or queuing on busy or overflow occurs, the network call fails.
35	The network call is directed to its original call center for queuing.
36	The queued call is re-routed.
37	The call accesses the CDN through call routing.
38	The call accesses the CDN through agent consultation.
39	The CDN properly returns a routing result.
40	CDN routing times out.
41	An agent cancels the consultation call, or the routing fails.
42	The call accesses the PGR because CDN routing times out.
43	The call is properly returned by the CDN and is routed to the PGR.
44	The call accesses the PGR through inbound routing.
45	The call accesses the PGR through agent consultation.
46	The agent is unreachable. The CDN reroutes the call.
47	The call is waiting in multiple queues.
48	The primary-queue call is answered by numbers in the secondary queue.
50	The agent rejects the call.
51	A user call joins in a conference call.
52	A conference chairperson proactively releases a conference, or the conference is released due to a CCS exception.
53	The participant is removed from the conference.
54	The call is transferred when the call completion rate is less than the threshold.
88	After the agent answers the call, the user hangs up.
89	After the agent answers the call, the user hangs up.