Device Type
ID |
Description |
---|---|
1 |
Skill queue. |
2 |
Agent ID. |
3 |
IVR |
ID |
Description |
---|---|
0 |
Unknown. |
1 |
Ordinary phone. |
2 |
Wireless digital equipment. |
3 |
Wireless analog device. |
4 |
Shortwave. |
5 |
Mobile phone. |
6 |
Agent. |
7 |
eLTE. |
ID |
Description |
---|---|
0 |
Normal call. |
1 |
Group call. |
2 |
Secret call, that is, point-to-point call. |
Name |
Description |
---|---|
Blind transfer |
An agent releases a call no matter whether the call is successfully transferred or transferred out. |
Release-after-transfer |
The system monitors the call transfer/transfer-out process. The business agent releases the call only after the call is successfully transferred. |
Talk forwarding |
The system monitors the call transfer-out process. After answering the call, the called party talks with the agent. The agent then releases the call. |
Release-after-three-way-talk forwarding |
The system monitors the transfer-out process. After the called party answers the call, the three-party conversation is implemented. The agent then releases the call. |
Hang-up transfer |
A call is transferred to an automatic flow. After processing the call, the automatic flow transfers the call back to the original agent. |
Feedback
Was this page helpful?
Provide feedbackThank you very much for your feedback. We will continue working to improve the documentation.See the reply and handling status in My Cloud VOC.
For any further questions, feel free to contact us through the chatbot.
Chatbot