Queue Device: queuedevice
The application scenarios of the interfaces listed in this section are as follows:
The interfaces are used to query the information about agents and queues and the current call processing statistics of agents during agent transfer and help seeking.
To ensure system stability, overload control is performed at the system level and agent level of the interfaces of this type.
- The maximum number of query requests allowed by the system is 150,00 every 2 seconds by default.
- The maximum number of query requests allowed by an agent is 5 every 2 seconds by default.
Therefore, considering the overload control mechanism for using this type of interfaces, do not frequently invoke the interfaces in a short time. Otherwise, the system may break down.
- Obtaining the Total Number of Users in a Configured Skill Queue
- Obtaining the Number of Users in a Skill Queue to Which an Agent Has Signed In
- Obtaining the Skill Queue Information of the Home VCC of an Agent
- Obtaining the Total Number of Users in a Specified Skill Queue
- Querying the Statistics About a Set of Skill Queues
- Querying the IVR Information of the VCC to Which an Agent Belongs
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