Querying the Statistics About a Set of Skill Queues

Prerequisites

• The agent has signed in.

Description

This interface is used to query the statistics about a set of skill queues after an agent has signed in.

Interface Method

The request method must be set to POST. This interface supports only the POST method.

URI

https://IP address:Port number/agentgateway/resource/queuedevice/{agentid}/queryacdstat

If the CC-Gateway is deployed in single-node mode, set IP address to the CC-Gateway server address and Port number to the HTTPS port number of the CC-Gateway server (the default value is 8043). If the CC-Gateway is deployed in cluster mode, set IP address to the NSLB address and Port number to the default value 8043.

For the CC-Gateway port number on the NSLB, log in to any NSLB node as the nslb user and run the ./nslbctl l command to query the port number. In the query result, the following port is opened by the CC-Gateway to third-party systems through the NSLB.

In the SaaS scenario, contact O&M personnel to obtain the values of IP address and Port number.

Method Name in Logs

queryStatInfoOfAcd

Request Description

• Message header

  Table 2 Parameters in the request message header

  No.	Parameter	Value Type	Mandatory (Yes/No)	Description
  1	Content-Type	String	Yes	Coding mode of the message body. The default value is application/json; charset=UTF-8.
  2	Guid	String	Yes	GUID returned by the sign-in interface during static authentication (AUTHMODE is set to 1) or GUID returned by the polling event query interface during dynamic authentication (AUTHMODE is set to 2).

• Message body

  Table 3 Parameter in the message body

  No.	Parameter	Value Type	Mandatory (Yes/No)	Description
  1	skills	List	Yes	Indicates a list of skill queue IDs. The maximum array size is 100.

Response Description

The method of converting oldCallIdEx to callId:

StringBuilder buffer = new StringBuilder(24);

buffer.append(dateTime);

buffer.append('-');

long identify = ((long) server << 24) + ((long) handle << 16) + dsn;

buffer.append(identify);

Triggered Event

• None

Error Code

• 000-002
• 100-006
• 100-007

Example

• Message header

  Content-Type:application/json; charset=UTF-8
  Guid: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx.AgentGateway1

• Request parameter

  {
      "skills": [
          1,
          10
      ]
  }

• Response parameter

  {
      "message": "",
      "retcode": "0",
      "result": [
          {
              "pilotNbr": "",
              "deviceNo": 1,
              "queueSize": 0,
              "queueTime": 0,
              "loadFactor": 65535,
              "estWaitTime": 0,
              "loggedOnAgents": 1,
              "availAgents": 1,
              "transferFlg": 0,
              "transferDeviceType": 255,
              "transferDeviceNo": 65535,
              "skillDescrip": "chat_madeqiang",
              "resourceIdleRate": 100,
              "serviceLevel": 100,
              "oldCallIdEx": {
                  "dateTime": 4294967295000,
                  "dsn": 65535,
                  "server": 255,
                  "handle": 255
              },
              "maxQueueSize": 100
          },
          {
              "pilotNbr": "1009",
              "deviceNo": 10,
              "queueSize": 0,
              "queueTime": 0,
              "loadFactor": 65535,
              "estWaitTime": 0,
              "loggedOnAgents": 2,
              "availAgents": 2,
              "transferFlg": 0,
              "transferDeviceType": 255,
              "transferDeviceNo": 65535,
              "skillDescrip": "chat_jinsitao",
              "resourceIdleRate": 100,
              "serviceLevel": 100,
              "oldCallIdEx": {
                  "dateTime": 4294967295000,
                  "dsn": 65535,
                  "server": 255,
                  "handle": 255
              },
              "maxQueueSize": 100
          }
      ]
  }