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Interface (querydeepresult) for Querying SmartCare In-depth Demarcation Results
Updated on 2025-11-13 GMT+08:00
Interface (querydeepresult) for Querying SmartCare In-depth Demarcation Results
Description
Query the SmartCare in-depth demarcation results.
Interface Method
POST
URI
https://Domain name/apiaccess/rest/cc-management/v1/smartcare/querydeepresult (for example, service.besclouds.com)
Request Description
|
No. |
Parameter |
Type |
Mandatory |
Description |
|---|---|---|---|---|
|
1 |
X-APP-Key |
string |
True |
App key, which is the user ID. |
|
2 |
Authorization |
string |
True |
Authentication field. The format is Bearer (space){Value of AccessToken returned by the tokenByAkSk interface}. (A space is required after Bearer.) |
|
No. |
Parameter |
Type |
Mandatory |
Description |
|---|---|---|---|---|
|
1 |
taskId |
string |
True |
ID of the in-depth demarcation task created by an agent when the agent creates a case on the workbench. |
Response Description
- Status code: 200
Table 3 Parameters in the response body No.
Parameter
Type
Mandatory
Description
1
returnCode
String
True
Response code. The value 0 indicates success.
2
description
String
True
Response description.
3
row
Int
True
Number of response result records.
4
data
List< JSONObject>
True
Data queried.
4.1
disposeAdvice
String
True
Handling suggestion.
4.2
reservemsg1
String
True
Reserved field 1.
4.3
reservemsg2
String
True
Reserved field 2.
4.4
reservemsg3
String
True
Reserved field 3.
4.5
reservemsg4
String
True
Reserved field 4.
4.6
reservemsg5
String
True
Reserved field 5.
4.7
failCause
String
True
Fault cause.
4.8
description
String
True
Task description.
4.9
priority
Int
True
Task priority.
4.11
anaObjType
String
True
Task object type.
4.12
isshow
String
True
Display or not.
4.13
operate
Int
True
Operation type.
4.14
nodeId
String
True
Task node ID.
4.15
flag
String
True
Task node name.
- Status code: 400
Incorrect request. Check the request path and parameters.
- Status code: 401
Unauthorized operation. 1. Check whether you have purchased related services. 2. Contact customer service to check the status of your account.
- Status code: 404
The requested content is not found. Check the request path.
- Status code: 500
Business failure. Check the values of parameters in the request.
Message Example
Request header:
x-app-key:9******************************3 Authorization:Bearer e******************************e Content-Type:application/json
Request parameters:
{
"taskId":"CCH_ZYH_SEQ_6681741720663148240581700109001"
}
Response parameters:
{
"data": [
{
"isshow": "false",
"anaObj": "MSISDN=668174010****;CCA Site=BKK0485-E18,520181424A0D6,BTS_Name_PacketSend_0000,5201800000000,4600336B1EA36;Cell Name=4Gnewyorkcell,RBR090A,520181424A0D6,5201800000000,4600336B1EA36",
"disposeAdvice": "1. Check whether RF status overshoot ? If yes then need to downtilt by RET or physical tuning.2. If RF status proper, need to crosscheck MLB setting whether standard or not.3. If RF and MLB proper, need to offload to surrounding.4. Possible to disable CA or RBG roundown5. Crosscheck neighbour cells have availability issue or not",
"faultBeginTime": "1720676676",
"flag": "Root Cause",
"operate": 0,
"faultEndTime": "1720676676",
"failCause": "Radio_Cell_Congestion",
"description": "Cell Name : 520181424A0D6 ;PRB_DL_UTIL : 100.00,95.00 ;PRB_UL_UTIL : 100.00,95.00 ;ACTIVE_USER_DL : 95.00 The Dominant Cell: 520181424A0D6",
"priority": 30,
"nodeId": "AIS-CCA-PS_175",
"anaObjType": "MSISDN;CCA Site;Cell Name"
},
{
"anaObj": "MSISDN=668174010****;CCA Site=BKK0485-E18,520181424A0D6,BTS_Name_PacketSend_0000,5201800000000,4600336B1EA36;Cell Name=4Gnewyorkcell,RBR090A,520181424A0D6,5201800000000,4600336B1EA36",
"disposeAdvice": "1. Check ul interference on non busy hour if more than -105 dbm2. Check interference per prb . If blocking need to do FFT Scan3. Do on field test if from pattern suspect external Interference or jammer",
"faultBeginTime": "1720676676",
"flag": "Non-root Cause",
"reservemsg3": "105.0 RBR090A,520181424A0D6,5201800000000 520181424A0D6,4600336B1EA36,RBR090A 52018D4EAAEEE_Autolearn,520183B60102 520181424A0D6,RBR090A,4Gnewyorkcell,4600336B1EA36 4Gnewyorkcell,4600336B1EA36 1970-01-01 08:00:00",
"reservemsg4": "105.0 RBR090A,520181424A0D6,5201800000000 520181424A0D6,4600336B1EA36,RBR090A 52018D4EAAEEE_Autolearn,520183B60102 520181424A0D6,RBR090A,4Gnewyorkcell,4600336B1EA36 4Gnewyorkcell,4600336B1EA36 1970-01-01 08:00:00",
"failCause": "Radio_Cell_High_Interference",
"reservemsg1": "105.0 RBR090A,520181424A0D6,5201800000000 520181424A0D6,4600336B1EA36,RBR090A 52018D4EAAEEE_Autolearn,520183B60102 520181424A0D6,RBR090A,4Gnewyorkcell,4600336B1EA36 4Gnewyorkcell,4600336B1EA36 1970-01-01 08:00:00",
"reservemsg2": "105.0 RBR090A,520181424A0D6,5201800000000 520181424A0D6,4600336B1EA36,RBR090A 52018D4EAAEEE_Autolearn,520183B60102 520181424A0D6,RBR090A,4Gnewyorkcell,4600336B1EA36 4Gnewyorkcell,4600336B1EA36 1970-01-01 08:00:00",
"description": "Cell Name : 520181424A0D6 ;INTERFERENCE : 100.00,95.00The Dominant Cell: 520181424A0D6",
"priority": 32,
"anaObjType": "MSISDN;CCA Site;Cell Name",
"isshow": "false",
"operate": 0,
"faultEndTime": "1720676676",
"reservemsg5": "105.0 RBR090A,520181424A0D6,5201800000000 520181424A0D6,4600336B1EA36,RBR090A 52018D4EAAEEE_Autolearn,520183B60102 520181424A0D6,RBR090A,4Gnewyorkcell,4600336B1EA36 4Gnewyorkcell,4600336B1EA36 1970-01-01 08:00:00",
"nodeId": "AIS-CCA-PS_177"
},
{
"anaObj": "MSISDN=668174010****;CCA Site=BKK0485-E18,520181424A0D6,BTS_Name_PacketSend_0000,5201800000000,4600336B1EA36;Cell Name=4Gnewyorkcell,RBR090A,520181424A0D6,5201800000000,4600336B1EA36",
"disposeAdvice": "Check eNodeB status and hardware alarm",
"faultBeginTime": "1720676676",
"flag": "Non-root Cause",
"reservemsg3": "105.0 RBR090A,520181424A0D6,5201800000000 520181424A0D6,4600336B1EA36,RBR090A",
"reservemsg4": "105.0 RBR090A,520181424A0D6,5201800000000 520181424A0D6,4600336B1EA36,RBR090A",
"failCause": "Radio_Cell_Low_Availability",
"reservemsg1": "105.0 RBR090A,520181424A0D6,5201800000000 520181424A0D6,4600336B1EA36,RBR090A",
"reservemsg2": "105.0 RBR090A,520181424A0D6,5201800000000 520181424A0D6,4600336B1EA36,RBR090A",
"description": "Cell Name : RBR090A ;IFHO_SR : 71.00The Dominant Cell: 520181424A0D6",
"priority": 33,
"anaObjType": "MSISDN;CCA Site;Cell Name",
"isshow": "false",
"operate": 0,
"faultEndTime": "1720676676",
"reservemsg5": "105.0 RBR090A,520181424A0D6,5201800000000 520181424A0D6,4600336B1EA36,RBR090A",
"nodeId": "AIS-CCA-PS_180"
},
{
"isshow": "false",
"anaObj": "MSISDN=668174010****;CCA Site=BKK0485-E18,520181424A0D6,BTS_Name_PacketSend_0000,5201800000000,4600336B1EA36;Cell Name=4Gnewyorkcell,RBR090A,520181424A0D6,5201800000000,4600336B1EA36",
"disposeAdvice": "If packet loss twamp more than 0.1 or TNL is more than 10, need to troubleshoot link transport.",
"faultBeginTime": "1720676676",
"flag": "Non-root Cause",
"operate": 0,
"faultEndTime": "1720676676",
"failCause": "Fail_Est_TNL",
"description": "Cell Name: RBR090A , Fail_est_tnl: 40.00The Dominant Cell: 520181424A0D6",
"priority": 50,
"nodeId": "PSIssue_019228490",
"anaObjType": "MSISDN;CCA Site;Cell Name"
},
{
"anaObj": "MSISDN=668174010****;CCA Site=BKK0485-E18,520181424A0D6,BTS_Name_PacketSend_0000,5201800000000,4600336B1EA36;Cell Name=4Gnewyorkcell,RBR090A,520181424A0D6,5201800000000,4600336B1EA36",
"disposeAdvice": "1. Please check user if using call voice in 2G2. Please check whether the cells have weak 4G coverage",
"faultBeginTime": "1720676676",
"flag": "Non-root Cause",
"failCause": "4G_fallback_to_23G",
"description": "4G network coverage may be weak in surrounding areas. TOP 3 Cell of 2G: RBR090A,520181424A0D6,5201800000000; TOP 3 Cell of 3G: 520181424A0D6,4600336B1EA36,RBR090A; Total session number of these 2G and 3G cells: 105.0.The Dominant Cell: 520181424A0D6",
"priority": 150,
"nodegroup": "FallBack",
"anaObjType": "MSISDN;CCA Site;Cell Name",
"isshow": "true",
"operate": 0,
"faultEndTime": "1720676676",
"nodeId": "AIS-CCA-PS021"
},
{
"isshow": "false",
"anaObj": "MSISDN=668174010****;CCA Site=BKK0485-E18,520181424A0D6,BTS_Name_PacketSend_0000,5201800000000,4600336B1EA36;Cell Name=4Gnewyorkcell,RBR090A,520181424A0D6,5201800000000,4600336B1EA36",
"disposeAdvice": "1. Ask whether surrounding users can properly access networks. If they cannot, check whether weak coverage problems exist.2. Please ensure base on application KQI service is normal3. Restart terminals. If the problem persists, replace terminals or SIM Cards.4. Please check IP service performance",
"faultBeginTime": "1720676676",
"flag": "Non-root Cause",
"operate": 0,
"faultEndTime": "1720676676",
"failCause": "page_browsing_delay",
"description": "The Dominant Cell: 520181424A0D6",
"priority": 897,
"nodeId": "PSIssue_019228440",
"anaObjType": "MSISDN;CCA Site;Cell Name"
},
{
"isshow": "false",
"anaObj": "MSISDN=668174010****;CCA Site=BKK0485-E18,520181424A0D6,BTS_Name_PacketSend_0000,5201800000000,4600336B1EA36;Cell Name=4Gnewyorkcell,RBR090A,520181424A0D6,5201800000000,4600336B1EA36",
"disposeAdvice": "1. Ask whether surrounding users can properly access networks. If they cannot, check whether weak coverage problems exist.2. Please ensure base on application KQI service is normal3. Restart terminals. If the problem persists, replace terminals or SIM Cards.4. Please check IP service performance",
"faultBeginTime": "1720676676",
"flag": "Non-root Cause",
"operate": 0,
"faultEndTime": "1720676676",
"failCause": "page_response_delay",
"description": "The Dominant Cell: 520181424A0D6",
"priority": 898,
"nodeId": "PSIssue_019228433",
"anaObjType": "MSISDN;CCA Site;Cell Name"
},
{
"isshow": "false",
"anaObj": "MSISDN=668174010****;CCA Site=BKK0485-E18,520181424A0D6,BTS_Name_PacketSend_0000,5201800000000,4600336B1EA36;Cell Name=4Gnewyorkcell,RBR090A,520181424A0D6,5201800000000,4600336B1EA36",
"disposeAdvice": "1.current cell have week coverage or interference.2.user expectation too high.3.whether special website can not access.4.change a terminal and try again.",
"faultBeginTime": "1720676676",
"flag": "Non-root Cause",
"operate": 0,
"faultEndTime": "1720676676",
"failCause": "No_issue_found_But_Few_Data",
"description": "User have few data.User may can not access internet or low speed.The Dominant Cell: 520181424A0D6",
"priority": 901,
"nodeId": "VeryFewData_213",
"anaObjType": "MSISDN;CCA Site;Cell Name"
},
{
"isshow": "false",
"anaObj": "MSISDN=668174010****;CCA Site=BKK0485-E18,520181424A0D6,BTS_Name_PacketSend_0000,5201800000000,4600336B1EA36;Cell Name=4Gnewyorkcell,RBR090A,520181424A0D6,5201800000000,4600336B1EA36",
"disposeAdvice": "check device setting:switch on data and roaming service",
"faultBeginTime": "1720676676",
"flag": "Non-root Cause",
"operate": 0,
"faultEndTime": "1720676676",
"failCause": "Device_setting_switch_off_data",
"description": "have CS signaling but no PS signalingThe Dominant Cell: 520181424A0D6",
"priority": 909,
"nodeId": "PSIssue_277",
"anaObjType": "MSISDN;CCA Site;Cell Name"
}
],
"returnCode": "0",
"row": 9,
"description": "Querying the task result succeeded."
}
Parent topic: SmartCare Interface
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