Help Center/ Cloud Operations Center/ User Guide/ Basic Configurations/ Personnel Management/ Managing Notification Groups
Updated on 2026-06-23 GMT+08:00
View PDF
Share

Managing Notification Groups

Notification Group Management is a fine-grained messaging distribution module provided by COC, offering a group-based solution for delivering notifications throughout the entire O&M lifecycle. It enables targeted delivery of various types of operational messages to designated business or functional groups. This capability is deeply integrated with core COC modules such as notification management and SLA management. During configuration in these modules, users can flexibly select notification groups as recipients and customize the scope of notifications according to actual needs. For critical operational messages—including alarm notifications, incident synchronizations, resource change announcements, and SLA threshold warnings—the system supports precise routing based on dimensions such as business line, team responsibility, or operational scenario. This ensures that relevant messages are delivered only to the appropriate dedicated groups—such as business teams, operations teams, or SLA monitoring groups—effectively avoiding cross-team or cross-scenario message noise. By ensuring the right personnel receive the right information at the right time, Notification Group Management facilitates rapid response and coordinated resolution, significantly improving overall operational efficiency.

Prerequisites

Personnel information has been created and synchronized. For details, see Managing Personnel Information.

Constraints

  • A maximum of 10,000 groups can be added to a tenant account, and a maximum of 500 members can be added to each group.
  • A maximum of 10 groups can be selected for a single notification.
  • The group name can contain a maximum of 128 characters.

Creating a Notification Group

  1. Log in to COC.
  2. In the navigation pane, choose Basic Configurations > Personnel Management.
  3. Click Notification Group Management.
  4. Click Create Notification Group.
  5. Set parameters for creating a notification group.

    Table 1 Parameters for creating a notification group

    Parameter

    Description

    Notification Group

    Name of the notification group.

    The name of a notification group cannot be changed after the group is created.

    Notification Group Member

    Select one or more notification group members from the drop-down list. The members are those in the Personnel Management module.

    Webhook Address

    Webhook address of the notification group.

    • Select the group type. The options are WeCom group, DingTalk group, Lark group, and HTTP/HTTPS group. To notify user through a third-party platform, select HTTP/HTTPS group.
    • Enter the webhook address. The address must be configured on notification apps such as WeCom and DingTalk. The value is in URL format.

    The webhook address cannot be changed after the notification group is created.

    Description

    (Optional) Enter the description of the notification group.

    The description cannot be changed after the notification group is created.

  6. Click OK.

    After the notification group is created, you can view its basic information, such as the notification group name, members, type, and creation time.

    Figure 1 Viewing a notification group

Subscribing to a Notification Group

  1. Log in to COC.
  2. In the navigation pane, choose Basic Configurations > Personnel Management.
  3. Click the Notification Group Management tab.
  4. In the notification group list, locate the notification group to be subscribed to and click Subscribe in the Operation column.

    After the subscription is successful, the Subscribed label is displayed next to the notification group name.

    Figure 2 Successful subscription

Modifying a Notification Group

  1. Log in to COC.
  2. In the navigation pane, choose Basic Configurations > Personnel Management.
  3. Click the Notification Group Management tab.
  4. In the notification group list, locate the notification group to be modified and click Modify in the Operation column.
  5. Select one or more notification group members from the drop-down list. The members are those in the Personnel Management module.
  6. Click OK.

    After the modification is successful, the modified information is displayed in the notification group list.

Deleting a Notification Group

Deleted notification groups cannot be recovered. Exercise caution when performing this operation.

  1. Log in to COC.
  2. In the navigation pane, choose Basic Configurations > Personnel Management.
  3. Click the Notification Group Management tab.
  4. In the notification group list, locate the notification group to be deleted and click Delete in the Operation column.
  5. In the displayed dialog box, click OK.

    After the notification group is deleted, the group information is no longer displayed in the notification group list.

Parent Topic: Personnel Management