Help Center/ Cognitive Engagement Center/ User Guide/ Agent Guide(AICC)/ OpenEye Help Document/ Introduction to System Settings/ Media Settings
Updated on 2024-10-12 GMT+08:00
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Media Settings

Media settings allow you to set the audio devices, video devices, video quality, video resolution, and virtual camera.

The client of the Chinese version does not support the following functions:

  • Virtual Camera
  • Replace Background
  • Beautification
Figure 1 Media setting 1

Figure 2 Media setting 2
Figure 3 Media setting 3

  • Audio Input

    After deselecting Use the default device, you can manually select an audio input device.

    When the volume of the system microphone is lower than the threshold or the device is muted, the OpenEye displays a corresponding message. The mute switch can be used to mute the system microphone.

    1. If the audio input volume is configured, the system automatically decreases the volume to an appropriate level when the volume of the collected audio input of the microphone is too high.

    2. Click the microphone icon before the volume slider to mute or unmute the microphone during a call (only for calls, not for devices).

    3. The mute setting function is not implemented in the Chinese version.

  • Audio Output

    After deselecting Use the default device, you can manually select an audio output device.

  • Ringing volume and Call volume

    1. Set the ringing volume and call volume separately.

    2. When there is an inbound or outbound call, the speaker volume is the preset ringing volume. If the call is not connected, the speaker volume is restored to the call volume after the ringing.

    3. Click the speaker icon before the slider which adjusts the ringing volume to mute or unmute the ringtone for inbound calls.

    4. Click the speaker icon before the slider which adjusts the call volume to mute or unmute the speaker during a call (only for calls, not for devices).

    5. The mute setting function is not implemented in the Chinese version.

    You can adjust the volume of the system device. Click the speaker icon on the left of the volume bar to mute the system speaker.

    When the volume of the system speaker is lower than the volume alarm threshold or the device is muted, the OpenEye displays a corresponding message.

  • Input Gain, Output Gain

    The decibel values of the input and output audio are increased.

  • Codec param

    Audio data codec format supported by the local end during a call. If this option is deselected, the local media capability does not support the corresponding codec during signaling negotiation.

  • Video Device

    Multiple types of video devices are supported. Click to preview the image quality of the video device.

  • Video policy

    The Quality and Smoothness policies are supported.

    If you select Quality, the system ensures image quality first during video communication. If you select Smoothness, the system ensures image smoothness first during video communication.

  • Resolution

    Customers can select a proper resolution based on the network condition. 1080p, 720p, and 360p are supported. 1080p is used by default.

  • Virtual Camera

    After this function is enabled, screen sharing (mainstream transmission), video background replacement, and beautification are supported in SFU mode.

    When the CPU has fewer than four cores or multiple instances are started, the function is not displayed.

    The graphics card driver must support OpenGL 4.5.

    This function is not supported in the Chinese version.

  • Share Screen
    • MCU mode: Data is shared through substream transmission.
    • SFU mode: Data is shared through mainstream transmission.
  • Replace Background

    After this function is enabled, the background image of the local video will be replaced with the preset image during a video call.

  • Beautification

    Whitening and Skin Smoothing are supported. The beautification degree can be adjusted as required.