General Settings

General settings of the OpenEye allow you to set the language, answering mode, shortcut key for screenshots, path for saving screenshots, and screenshot format.

Figure 1 General settings 1 (administrator)

Figure 2 General settings 2

Figure 3 General settings 3

Figure 4 General settings 4

• Auto startup

  Set whether the OpenEye starts with the Windows OS. This function is disabled by default.

  

  You can enable the OpenEye auto startup function for the China-made environment on the Settings page.

• Language Setting

  Simplified Chinese and English are supported. The setting takes effect after restart. The default language is simplified Chinese.

• Answering Mode
  • If the answering mode change authentication is enabled:

    When an administrator logs in to the OpenEye, the Authenticate Administrator switch is displayed and Answering Mode can be changed. Figure 1 shows the details.

    A common operator cannot change the answering mode.

    

  • If the answering mode change authentication is disabled:

    Both the administrator and common operators can change Answering Mode and Authenticate Administrator is not displayed.

    

  1. Ring for N Seconds Before Auto-hangup

     The system automatically releases an inbound call after the preset waiting time. N is the waiting time configured by users, in seconds. The default value is 120. The recommended value ranges from 1 to 120.

  2. Ring for N Seconds Before Auto-answer

     The system automatically answers an inbound call after the preset waiting time. N is the waiting time configured by users, in seconds. The default value is 3. The recommended value ranges from 1 to 120.

     

     If this parameter is set to 0, the call is automatically answered and no message is displayed.

  3. Do Not Disturb

     The system will not notify you of calls from any contact or unknown person and will automatically reject the calls.

• Reject Button in Inbound Call Notification

  This function is enabled by default. If this function is disabled, the Reject button in the Inbound Call Notification window in the lower right corner is hidden.

  Figure 5 Inbound Call Notification - the Reject button displayed
  
  Figure 6 Inbound Call Notification - the Reject button hidden
  
  

  Currently, the Chinese version does not support the function.

• Pin to Top of Main Window

  After this function is enabled, the main window can be displayed on the top and is not covered by other windows. This function is disabled by default.

• Allow Empty Password

  When this function is disabled, if the password text box is empty, the login request is rejected and no login request is sent to the server. After this function is enabled, the system does not check whether the password text box is empty. Instead, the system sends a login request to the server for password verification. This function is disabled by default.

  

  • By default, the Allow Empty Password function is disabled. If this function is enabled, security risks exist. Exercise caution when enabling this function.
  • Currently, the Chinese version does not support the function.
• Auto Audio-Video Switch

  When the voice call mode is changed by the agent, the OpenEye does not display a confirmation dialog box and automatically switches the call mode. This function is disabled by default.

• Conference Sharing

  The UAP's screen sharing function for self-developed video conferences is supported. By default, this option is not selected and cannot be modified after login.

  

  After this option is selected, if the UAP provides the self-developed conference function, a user dials the access number to connect to an agent. The agent shares the screen and the image is displayed on the customer video call page.

  

  If the UAP does not provide the self-developed conference function, the customer cannot view the screen being shared, and the call is not affected.

• Minimize to System Tray
  

  This function is disabled by default. If you have enabled this function, click in the main window, the main window is minimized and the taskbar icon is not displayed.

  Selecting Minimize window in the When closing the main window area has the same effect.

  

• When closing the main window
  When the main window is closed, the program supports the following status:

  • Close program
  • Minimize window
  • No prompt next time
• Log setting
  • Log path: The value is the Documents directory of the user.
  • Log collect: After you click this button, OpenEye logs are automatically collected and saved to the path specified by Log path.
• Auto Clear

  Expired logs are deleted every 24 hours or when the OpenEye is started. By default, this function is enabled and logs generated 15 days ago are deleted.

• Screenshot Shortcut Key

  The shortcut keys can be customized. The default shortcut key is LeftCtrl+Q.

  • Reset: Restore shortcut key settings to default.
• Screenshot Saving Path

  The saving path can be customized. Click Modify to configure the saving path or click Open to open the folder for storing screenshots.

• Screenshot Saving Format

  The OpenEye screenshots can be in JPG or PNG format. The default format is JPG.

• Disable camera in video call

  During a video call, images can be used to replace the actual scenario. By default, the local camera is enabled.

• Pic path when disable camera

  When the Disable camera in video call function is disabled, this function is disabled by default. When the Disable camera in video call function is enabled, the image configured in this function is used by default. Click Set to update the image path.

1. After the display language is changed, you must restart the system for the settings to take effect. You are advised not to change the language during business handling.
2. Shortcut key settings may conflict with that of the operating system or other software. In this case, shortcut keys will fail to be set. You need to set shortcut keys again until they are set successfully.