Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Managing Cases/ Administrator Guide/ Case Configuration/ Case Queue

Updated on 2024-10-12 GMT+08:00

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Case Queue

You can use case queues to create organizations and invite or remove members to implement team management. If you select a queue when creating a case, members in the queue can view the pending case.

Procedure

Sign in to the AICC and choose Configuration Center > Case Configuration 2.0 > Case Configuration > Case Queue.
Click Create.
Enter basic information, add members, and click Save.

Parent topic: Case Configuration

Previous topic: Case Role

Next topic: User Role

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