Case Role

Procedure

1. Sign in to the AICC and choose Configuration Center > Case Configuration 2.0 > Case Configuration > Case Role.
2. Click Create on the right, set role information, and click Save.
   Figure 1 Role information
   

   Table 1 Permission description

   Permission Category	Permission	Description
   Case	close	If this case permission is selected, the Query All will be automatically selected. Employees with this role can view cases of all employees in the tenant space and have the permission to close cases of other employees.
   	Query All	If this case permission is selected, employees with this role can view cases of all employees in the tenant space.
   	Transfer	If this case permission is selected, the Query All will be automatically selected. Employees with this role can view cases of all employees in the tenant space and have the permission to transfer cases of other employees.
   	cancel	If this case permission is selected, the Query All will be automatically selected. Employees with this role can view cases of all employees in the tenant space and have the permission to cancel cases of other employees.
   	Recovery	If this case permission is selected, the Query All will be automatically selected. Employees with this role can view cases of all employees in the tenant space and have the permission to resume cases of other employees.
   	restart	If this case permission is selected, the Query All will be automatically selected. Employees with this role can view cases of all employees in the tenant space and have the permission to restart cases of other employees.
   	Pause	If this case permission is selected, the Query All will be automatically selected. Employees with this role can view cases of all employees in the tenant space and have the permission to suspend cases of other employees.
   	Upgrade/downgrade	If this case permission is selected, the Query All will be automatically selected. Employees with this role can view cases of all employees in the tenant space and have the permission to upgrade or downgrade cases of other employees.
   	Editing	If this case permission is selected, the Query All will be automatically selected. Employees with this role can view cases of all employees in the tenant space and have the permission to modify case information and status of other employees.
   	Report	If this case permission is selected, employees with this role have the permission to view case reports of all employees.
   	History Case	If this case permission is selected, the Query All permission will be automatically selected. Employees with this role have the permission to view and restart historical cases.
   Task	Transfer	If this task permission is selected, employees with this role have the permission to transfer tasks to other employees.
   	Editing	If this task permission is selected, employees with this role can modify tasks of other employees.
   Case Configuration	Configuration Management	If this permission is selected, employees with this role have the case configuration permission.