Outbound Call Business Report

Sign in to the AICC as a tenant administrator and choose Outbound Call Task > Outbound Call Business Report.

Figure 1 Outbound Call Business Report
- Outbound Call Task: name of an outbound call task.
- Report Type: The options are Daily report, Weekly report, and Monthly report.
- Report time: Set the time range for report data query.
  - Daily report: The time range cannot exceed 31 days.
  - Weekly report: Select the start date and end date. (The time selector converts a date into the corresponding week.)
  - Monthly report: Set the start year and month as well as the end ones.
Select a report type and click Search.
- Daily report: Set the start date and end date. The end date cannot be earlier than the start date. The time range cannot exceed 31 days. The end date must be earlier than the current date.
- Weekly report: The start year and end year can be the current year or the previous year. The time range cannot exceed 12 weeks. The maximum end week is the week of the current date.
- Monthly report: The start year and end year can be the current year or the previous year. The time range cannot exceed six months. The maximum end month is the month of the current date.
Select some business results to view the corresponding bar chart, and select a date, week, or month. Click Filtering indicators to view optional business results and select a maximum of eight business results.
Select some business results to view the corresponding trend line chart. Click Filtering indicators to view optional business results and select a maximum of five business results.
View sub-business result report data.
- Click the bar of a business result in the bar chart to drill down to the sub-business result report of the business result.
- Click the line of a business result in the line chart to drill down to the sub-business result trend chart of the business result.