Version Comparison

Scenario

A flow has only one release version by default, but can have multiple historical versions. The version comparison function is used to compare the traffic and business KPIs of a version with those of the previous version, analyze the impact of version changes on KPIs, and evaluate the effect of flow adjustment.

Prerequisites

• You have the IVR Analysis > Flow Compare menu permission.
• The IVR analysis and intelligent IVR features have been enabled for the tenant space.
• The chatbot flow to be analyzed has an access code.
• The chatbot flow to be analyzed has call records in the query time range.
• The selected flow version has release time.

Procedure

1. Sign in to the AICC and choose IVR Analysis > Flow Compare.
2. Set the chatbot, flow version, and query time range and press Enter to compare the KPIs before and after the release.
   Figure 1 Flow Compare
   

3. Click in the upper right corner to customize the KPIs to be displayed.
   Figure 2 Indicator Setting
   

4. Click a node name link to go to the node overview page. For details, see Flow Analysis.
   Figure 3 Node name
   

   

   For details about the KPIs involved in this section, see KPI Description.