Making Outbound Calls

An agent can initiate a call to a customer for business operations.

An outbound call refers to a call initiated by an agent after the agent enters the phone number of a customer.

An agent needs to make an outbound call to talk with a colleague outside the customer service center or a customer.

An agent can make outbound calls in all connection states except the wrap-up, rest, and talking states.

An agent clicks , enters the called number in the keyboard area, and clicks to initiate a call.

Parent topic: Handling Video Businesses

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