Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Managing the Notification Center/ Configuring Gateways/ Monitoring Gateways
Updated on 2024-10-12 GMT+08:00
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Monitoring Gateways

A tenant administrator can view the gateway status on the Gateway monitoring page and perform operations such as reconnection and disconnection.

Procedure

  1. Sign in to the AICC as the system administrator and choose Configuration Center > System Management > Gateway Monitoring.

    Figure 1 Gateway Monitoring
    • GatewayName: Gateway name, which is customized.
    • Type: Gateway type, which is Email or SMS.
    • Mspld: Deployment address of the notification center.
    • Modified At: Time when the gateway status is last modified.
    • Status: Gateway connection status, which is Connection succeeded, Connection stopped, Connection error, Initialization, or Connecting. Only gateways in Connection error state can be disconnected.
    • Operation: Operations that can be performed on a gateway, including Rebuilding and Disconnected.

  2. Set data filter criteria.

    • Enter a gateway name and click to filter gateway status data based on the gateway name.
    • Click More to expand advanced search criteria. Set Mspld and Status, and click Search to filter detailed data.
    • Click to refresh real-time data or filter data based on filter criteria.

  3. Configure the gateway connection status.

    • Select multiple gateways in Connection error state and click to disconnect them in batches.
    • Select multiple gateways and click to rebuild them in batches.
    • Click Disconnected or Rebuilding in the Operation column corresponding to a gateway to update its connection status.

Parent topic: Configuring Gateways