Adding Extended Data Items
Prerequisites
The tenant has provided the AICC with the API for querying extended customer information, the AICC has provided the secondary development API for connecting to the customer query API, and the connection has been completed.
Procedure
- Sign in to the AICC as a tenant administrator and choose .
- Add an extended contact information dataset.
- Click the Extended Contact Information Dataset tab and click Add.
- Set parameters based on Table 1.
Table 1 Dataset parameters Parameter
Description
Dataset Name
Dataset name, which is customized. The value can contain a maximum of 1024 characters. Multiple datasets can be created, but their names must be unique.
Dataset Source Interface
API path developed by the AICC, which is used to connect to the API provided by the customer for querying extended customer information. Contact O&M personnel to obtain the value.
- Click Submit.
- Add extended data items.
A maximum of 10 extended data items can be added.
- Click the Contact Record Data Item tab and click Add.
- Set parameters based on Table 2.
Table 2 Parameters of extended data Parameter
Description
Data Type
Set this parameter to Extension data.
Data Item Name
Data item name, which is customized. The value can contain a maximum of 1024 characters.
Data Item ID
The value can contain a maximum of 128 characters.
Visible Contact Record
Whether an extended field is visible in the contact record list. The options are as follows:
- Yes
- No
No.
Display sequence of a field in contact records. A field with a smaller No. is displayed in the front. Fields with the same No. are displayed based on their sequence in the list. The value is a number ranging from 1 to 100.
Source Dataset
The options are all extended contact information datasets added to the tenant space.
Dataset Mapping Field
Dataset mapping field. The value can contain a maximum of 32 characters.
Extended Writeback Field
Extended writeback field. The options are as follows:
extField1–extField10
Data Type
Data type. The options are as follows:
- String
- Data dictionary
Data Dictionary Value
This parameter is mandatory when Data Type is set to Data dictionary.
The format is Key 1:Value 1,Key 2:Value 2.
- Click Submit.
- After the configuration is complete, choose to view the display effect of the extended data.
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