Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Configuring the Employee Center/ Managing Account Locks
Updated on 2024-10-12 GMT+08:00
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Managing Account Locks

A tenant administrator can manually lock or unlock agent accounts to ensure agent account security and proper use.

Procedure

  1. Sign in to the AICC as a tenant administrator and choose Configuration Center > Employee Center > Account Lock.

    Figure 1 Account Lock

  2. Enter the agent account to be managed and click to search for business account information.
  3. Manage the agent account.

    • Click Lock to lock the business account and restrict agent sign-in.
    • Click Unlock, enter the password of the current operator account, and click OK to unlock the business account and enable normal agent sign-in.
      Figure 2 Unlock