Help Center/ Partner Center/ User Guide/ Distribution Partner Program/ Resellers/ Customers/ Customer Management/ Unfreezing a Customer Account

Updated on 2024-08-13 GMT+08:00

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Unfreezing a Customer Account

After a customer account is frozen, the partner can unfreeze the account for the customer.

Procedure

Use your account to log in to Huawei Cloud.
In the drop-down list of your account name, click Partner Center to go to the Partner Center.
In the top navigation, select Sales > Customers > Customer Management.
Locate the target customer, click More > Unfreeze Account in the Operation column.
Enter the reason and complete the verification. Click OK. A message is displayed, indicating that the account is unfrozen successfully.

If partners have enabled the verification code function, a verification code is required.

Parent topic: Customer Management

Previous topic: Freezing Customer Accounts and Resources

Next topic: Viewing a Customer's Resources

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