Freezing Both an Account and Resources

You need to be authorized by your distributor to freeze accounts and resources for your customers.

Impacts of Freezing Both Accounts and Resources

After a customer's account and resources are frozen, the customer cannot purchase cloud services, renew subscriptions, or modify resources, and all their cloud services provisioned cannot be used. Unfreeze the resources within 15 days (subject to the time range regulated on the official website) of when they are frozen. Otherwise, the stored data will be deleted and the cloud service resources will be released.

Procedure

Sign in to Huawei Cloud as a partner.
Click Partner Center in the drop-down list of your account name.
In the top navigation bar, select Sales > Customers > Customer Management.
Click Freeze Account and Resources in the Operation column in the row of the target customer.
Enter the reason.
Click OK.

A message is displayed indicating that the account and resources are frozen.
- If you have enabled the verification code function, a verification code will be required.
- After a customer's account and resources are frozen, the customer cannot purchase cloud services, renew subscriptions, or modify resources, and all their cloud services provisioned cannot be used. Exercise caution when performing this operation.
- To unfreeze both the account and resources for a customer, click More > Unfreeze Account and Resources in the Operation column for the customer. For details, see Unfreezing Both an Account and Resources.