Freezing Customer Accounts and Resources
A distributor can set account and resource freezing permissions for its resellers.
When a customer is associated with a partner in reseller model, the account is frozen by default. Resellers can freeze or unfreeze accounts of their customers.
Impacts of Account Freezing
- Impacts of Freezing Accounts
If a customer's account is frozen, the customer cannot buy, renew, or change resources, and provisioned resources may be unavailable, but still incur fees.
The following table describes the impacts on a reseller customer after its account is frozen.
Operation Type
Supported Operations
Operations Not Supported
Operations on yearly/monthly cloud services
- Unsubscribing from resources
- Modifying resource names
- Purchasing resources
- Modifying specifications
- Renewing subscription to resources
- Changing yearly/monthly resources to pay-per-use resources
- Operations on resources
- Deleting resources
Operations on pay-per-use cloud services (operations on pay-per-use instances and spot instances)
- Modifying resource names
- Viewing resource information
- Purchasing resources
- Modifying specifications
- Changing pay-per-use resources to yearly/monthly resources
- Operations on resources
- Deleting resources
- Impacts of Freezing Accounts and Resources
In addition to the account freezing, resources are also frozen and enter the retention period. During the retention period, customers cannot access or use the frozen cloud service resources. Cloud service resources and data stored will be retained, and the frozen resources will not incur fees.
Procedure
- Use your account to log in to Huawei Cloud.
- In the drop-down list of your account name, click Partner Center to go to the Partner Center.
- In the top navigation, select Sales > Customers > Customer Management.
- Click Freeze Account in the Operation column in the row of the target customer.
- Select the object.
- Enter the reason.
- Click OK.
A message is displayed indicating that the account is frozen.
- If partners have enabled the verification code function, a verification code is required.
- To unfreeze a customer account, click Unfreeze Account in the Operation column.
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