Help Center/ Partner Center/ User Guide/ Distribution Partner Program/ Distributor/ Customers/ Customer Management/ Unfreezing a Customer
Updated on 2024-10-08 GMT+08:00
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Unfreezing a Customer

You can unfreeze accounts or both accounts and resources for your customers.

Unfreezing an Account

  1. Sign in to Huawei Cloud as a partner.
  2. In the drop-down list of your account name, click Partner Center to go to the Partner Center.
  3. In the top navigation, select Sales > Customers > Customer Management.
  4. Locate the target customer, click More > Unfreeze Account in the Operation column.
  5. Enter the reason and click OK. A message is displayed, indicating that the account is unfrozen.

    • If you have enabled the verification code function, a verification code will be required.
    • You can unfreeze accounts of your customers on the Customers tab or of your resellers' customers on the Resellers' Customers tab.

Unfreezing Both an Account and Resources

  1. Sign in to Huawei Cloud as a partner.
  2. In the drop-down list of your account name, click Partner Center to go to the Partner Center.
  3. In the top navigation, select Sales > Customers > Customer Management.
  4. Click Unfreeze Account and Resources in the Operation column in the row of the target customer.
  5. Enter the reason and click OK. A message is displayed, indicating that the account is unfrozen successfully.

    • If you have enabled the verification code function, a verification code is required to verify the identity.
    • You can unfreeze both accounts and resources of your customers on the Customers tab or of your resellers' customers on the Resellers' Customers tab.

Parent topic: Customer Management