Help Center/ Billing Center/ User Guide/ Orders/ Unsubscriptions/ Full Refunds/ Unsubscriptions from Inactive Renewal Periods
Updated on 2026-07-08 GMT+08:00
View PDF
Share

Unsubscriptions from Inactive Renewal Periods

If a resource is already renewed, you can choose to unsubscribe from an inactive renewal period.

Unsubscription Rules

You cannot unsubscribe from an inactive renewal period in any of the following scenarios:
  • Transaction in progress: If there is an unpaid order for the resource, you need to wait until the payment is complete before unsubscribing from the resource.
  • Resource changes before the renewal period takes effect: If the resource has been changed before the renewal period takes effect, you can only unsubscribe from the resource.
  • A subsidiary resource added: If you renew your yearly/monthly resources and then add a subsidiary resource, you can only unsubscribe from the resources but not the renewal period. If you add a subsidiary resource and then renew your yearly/monthly resources, you can unsubscribe from the renewal period.
  • Bandwidth add-on package available: You must unsubscribe from the add-on package before unsubscribing from the renewal period.
  • Promotion involved: The renewal order has participated in a specific promotion activity and the activity rules explicitly state that unsubscription is not allowed.
  • Billing reasons: Orders have been placed for KooGallery products or placed by customers associated in the referral model and paid by their partners, and invoices have been issued.
  • Restrictions on specific products: Certain products, such as CloudSite, do not support unsubscription from renewal periods.
  • Incompliance: Resources are frozen for public security reasons.

Calculation of Refund

Actual Refund = Paid amount. In this case, the full paid amount is refunded and the used cash coupons are returned.

Example:

On January 01, 2024, you subscribed to a one-month ECS. On January 05, 2024, you renewed the ECS for one month at $100.00 USD. You used a cash coupon of $20.00 USD and paid $80.00 USD. On January 10, 2024, if you unsubscribed from the inactive renewal period of the ECS, the paid amount ($80.00 USD) would be refunded and the cash coupon of $20.00 USD would be returned.

Procedure

  1. Access the Unsubscriptions page.
  2. Choose Renewal period > Unsubscription Allowed.
  3. You can unsubscribe from the renewal period of a single instance or renewal periods of instances in a batch based on the actual requirements.

    You can search for instances by instance ID/resource ID, instance name, order No., product specifications, product type, or region. You can also filter instances by enterprise project if you have enabled enterprise project management.

    • Unsubscription from a single renewal period: Click Unsubscribe from Renewal Period in the Operation column for the instance whose renewal period you want to unsubscribe from.

    • Batch unsubscription from renewal periods: Select the target instances whose renewal periods you want to unsubscribe from and click Batch Unsubscribe on top of the list.

  4. Click Expand to view the unsubscription details. Select the new expiration time, view the refund details, and confirm the renewal period to be unsubscribed from. Then, click Confirm.

    When there are multiple inactive renewal periods, you can choose the resource's expiration time to unsubscribe from multiple renewal periods.

  5. Check the unsubscription information and click Yes.

Parent Topic: Full Refunds