Help Center/ Billing Center/ User Guide/ Orders/ Unsubscriptions/ Unsubscribing from a Renewal Period
Updated on 2024-10-29 GMT+08:00
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Unsubscribing from a Renewal Period

If a resource is renewed, you can choose to unsubscribe from the renewal period. You can only unsubscribe from a renewal period that has not taken effect. If a renewal period has already taken effect, you can only unsubscribe from the resources involved.

When there is more than one renewal period that has not taken effect, you can choose the resource's expiration time to unsubscribe from multiple renewal periods.

  • In an unsubscription from a renewal period that has not yet taken effect, no handling fees are charged and the used cash coupons are returned. Unsubscribing from a renewal period that has already taken effect is equivalent to unsubscribing from a resource. For details, see the rules of unsubscribing from in-use resources.
  • Your request for unsubscribing from an order of more than $1000 USD needs to be reviewed by your account manager. If your account manager does not review it within 24 hours, your request will be approved automatically. For more details, see Precautions When You Unsubscribe from Resources Over $1000 USD.

Scenarios When a Renewal Period Cannot Be Unsubscribed From

You cannot unsubscribe from a renewal period in the following situations:

  • If another transaction is in progress for a resource, you cannot unsubscribe from the renewal period.
  • If you perform a change operation before a renewal period takes effect, you can only unsubscribe from the resource and cannot unsubscribe from the renewal period.
  • If you add a subsidiary resource after you have successfully renewed your yearly/monthly resources, you can only unsubscribe from the resources and cannot unsubscribe from the renewal period. If you add a subsidiary resource and then renew your yearly/monthly resources, you can unsubscribe from the renewal period.
  • If there is a bandwidth add-on package, you cannot unsubscribe from the renewal period. You must unsubscribe from the add-on package before unsubscribing from the renewal period.
  • If the renewal order was made during a promotional event or an invoice has been issued for the order (issued from KooGallery cloud services or issued to partners), you cannot unsubscribe from the renewal period.
  • You cannot unsubscribe from a renewal period of CloudSite.
  • Your account or a specific resource was frozen for legal management.

Procedure

  1. Go to the Unsubscriptions page in the Billing Center.
  2. Choose Unsubscribe from Renewal Period > Unsubscription Allowed.
  3. You can unsubscribe from the renewal period of a single instance or renewal periods of instances in a batch based on the actual requirements.

    1. You can search for instances by instance name, order number, or ID, or filter instances by product type, region, or enterprise project. Only when the enterprise project management function is enabled, you can filter instances by enterprise project.
    2. If you unsubscribe from the renewal periods in a batch, a combined transaction order is generated. On the combined order details page, click the order number to view the detailed unsubscription and refund.
    • Signal unsubscription from a renewal period: Click Unsubscribe from Renewal Period in the Operation column for the instance whose renewal period you want to unsubscribe from.

    • Batch unsubscription from renewal periods: Select the target instances whose renewal periods you want to unsubscribe from and click Batch Unsubscribe on top of the list.

  4. Click Expand to view the unsubscription details. Select the new expiration time, view the refund details, and confirm the renewal period to be unsubscribed from. Then, click Confirm.

  5. Confirm the message displayed in the dialog box and click Yes.

  6. After the unsubscription request is submitted, you can view the unsubscription progress on the order details page.

Parent topic: Unsubscriptions