Unsubscribing from a Resource That Failed to Be Created or Changed

Unsubscription Rules

• Any resources that failed to be created or changed, or whose billing mode was changed from pay-per-use to yearly/monthly will be automatically unsubscribed from. To view the resource provisioning, see Viewing Order Details.
• If a portfolio product (such as solution portfolio and smaller package, excluding DevCloud packages) has resources that failed to be provisioned, you will be automatically unsubscribed from all the resources in the product.
  

  If a partner uses coupons for payments, the coupons that the partner's reseller customers used to pay for their existing orders will not be returned during resource unsubscriptions.

Calculation of Refund

Actual Refund = Paid amount. In this case, all paid amount is refunded and the used cash coupons are returned.

Example:

On January 01, 2024, you subscribed to a one-month ECS at $100.00 USD. You used a cash coupon of $20.00 USD and paid $80.00 USD. If the resource failed to be provisioned and was automatically unsubscribed from, the paid amount ($80.00 USD) will be refunded and the cash coupon of $20.00 USD, which is still valid, will be returned.