Help Center/ Service Tickets/ Service Overview/ Personal Data Protection
Updated on 2022-11-23 GMT+08:00

Personal Data Protection

To prevent your personal data, such as the username, password, and mobile number, from being obtained for unauthorized use, Service Tickets encrypts your personal data before storing it, controls access to the data, and records all operations performed on the data.

Personal Data

The following table lists the personal data collected by Service Tickets.

Table 1 Personal data

Personal Data

When Collected

Used For

Can Be Modified

Mandatory

When Deleted

Username

Synchronized from Cloud Business Center (CBC)

Used for notifying you of the service ticket processing progress

No

Yes

Deleted when you delete your account

IP address

Recorded when you call an API

Used for recording audit logs

No

Yes

Deleted when logs are cleared

Authorized information

Entered on the My Authorizations page, such as your Huawei Cloud account, passwords, and ECS details

Used for logging in to your ECS and the management console to rectify faults. You can choose not to provide the information.

No

No

  • Deleted automatically when the involved service tickets are processed
  • Deleted automatically when the authorizations expire
  • Deleted when you cancel the authorizations

Confidential information

Entered when you create a service ticket or leave a message. The information includes your bank card number, contact address, and other confidential information.

Used for bank transfer queries and invoice mailing

No

No

Deleted automatically when the involved service tickets are processed

Email addresses

Entered when you create a service ticket

Used for notifying you of the service ticket processing progress

No

No

  • Deleted automatically three months after you submit the service ticket
  • Deleted automatically when the involved service tickets are processed
  • Deleted by you proactively
  • Deleted when you delete your account

Mobile number

Entered when you create a service ticket

Used for notifying you of the service ticket processing progress

No

No

Storage Method

Service Tickets encrypts and stores the following personal data in the Service Tickets database: Email addresses, mobile numbers, confidential information, and authorization information.

Access Control

Only whitelisted personnel are allowed to access your encrypted data stored in the Service Tickets database.

API Constraints

IAM token-based authentication is required for calling Service Tickets APIs.