Querying Information About Status of a Specified Skill Queue
Scenario
This interface is invoked to query information about the status of a specified skill queue. (CTI 3.6 does not support this interface.)
Interface Method
The request method must be set to POST. This interface supports only the POST method.
Internal Encapsulation Interface
BMS interface: /ccbms/ws/monitor/querybatchmultiskillqueue
Request URL
https://ip:port/rest/cmsapp/v1/openapi/skill/queuedevicestatus
In a public cloud environment, ip indicates the IP address of the CC-CMS server, and port indicates the HTTPS port number of the CC-CMS server. Contact the administrator to obtain the values.In a non–public cloud environment where the NSLB service is configured, ip indicates the IP address of the NSLB server, and port indicates the HTTPS port number of the CC-CMS service mapped on the NSLB server.
Request Description
No. |
Parameter |
Value Type |
Mandatory |
Description |
---|---|---|---|---|
1 |
Content-Type |
String |
Yes |
The value is fixed at application/json; charset=UTF-8. |
2 |
Authorization |
String |
Yes |
For details about the generation mode, see C2 Monitoring, System Outbound Call, CDR, and Knowledge Base Interface Authentication. |
No. |
Parameter |
Value Type |
Mandatory |
Description |
---|---|---|---|---|
1 |
ccId |
Integer |
Yes |
ID of a call center. The value ranges from 1 to 65535. |
2 |
vdn |
Integer |
Yes |
ID of a VDN. The value ranges from 1 to 5000. |
3 |
skillId |
Integer |
Yes |
Skill queue ID. The value ranges from 1 to 2000. |
Response Description
No. |
Parameter |
Value Type |
Description |
---|---|---|---|
1 |
result |
String |
Query result. The options are as follows:
For details about the failure causes, see Error Code Reference.
NOTE:
This field is reserved for compatibility with interface response parameters in 8.13 and earlier versions. |
2 |
resultCode |
String |
Query result. The options are as follows:
|
3 |
resultDatas |
Array |
Object array in the returned result after a successful query. For details about the parameters of the object in this array, see Table 4.
NOTE:
This field is reserved for compatibility with interface response parameters in 8.13 and earlier versions. |
4 |
resultDesc |
Array |
Object array in the returned result after a successful query. For details about the parameters of the object in this array, see Table 4. |
No. |
Parameter |
Value Type |
Description |
---|---|---|---|
2.1 |
callId |
String |
Call ID. |
2.2 |
customerLevel |
Integer |
Customer level. The sequence number ranges from 1 to 254. A larger value indicates the importance of a customer. |
2.3 |
requestType |
Integer |
Call feature. For details, see Table 1. |
Message Example
- Request header
Content-Type: application/json;charset=UTF-8 Authorization: ******************
- Request parameters
{ "ccId":1, "vdn":170, "skillId":2 }
- Response parameters
{ "result": "0", "resultCode": "0100000", "resultDatas": [ { "callId": "1604285072000-840", "requestType": 0, "customerLevel": 0 } ], "resultDesc": [ { "callId": "1604285072000-840", "requestType": 0, "customerLevel": 0 } ] }
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