Querying Call Statistics of Skill Queues in the Current 5 Minutes in Batches

Scenario

This interface is invoked to query the call statistics of skill queues in the current 5 minutes in batches. (CTI 3.6 does not support this interface.)

Interface Method

The request method must be set to POST. This interface supports only the POST method.

Internal Encapsulation Interface

BMS interface: /ccbms/ws/monitor/querycurrentcallstatinfo

Request URL

https://ip:port/rest/cmsapp/v1/openapi/skill/currentcallstateinfo

In a public cloud environment, ip indicates the IP address of the CC-CMS server, and port indicates the HTTPS port number of the CC-CMS server. Contact the administrator to obtain the values.In a non–public cloud environment where the NSLB service is configured, ip indicates the IP address of the NSLB server, and port indicates the HTTPS port number of the CC-CMS service mapped on the NSLB server.

Request Description

**Table 1** Parameters in the request header
No.	Parameter	Value Type	Mandatory	Description
1	Content-Type	String	Yes	The value is fixed at application/json; charset=UTF-8.
2	Authorization	String	Yes	For details about the generation mode, see C2 Monitoring, System Outbound Call, CDR, and Knowledge Base Interface Authentication.

**Table 2** Parameters in the request message body
No.	Parameter	Value Type	Mandatory	Description
1	ccId	Integer	Yes	ID of a call center. The value ranges from 1 to 65535.
2	vdn	Integer	Yes	ID of a VDN. The value ranges from 1 to 5000.
3	skillIds	Array	Yes	Object array of skill queue ID information. The array cannot exceed 1000 characters. The value ranges from 1 to 2000.

Response Description

**Table 3** Parameters in the response message body
No.	Parameter	Value Type	Description
1	result	String	Query result. The options are as follows: 0: success Other values: failure For details about the failure causes, see Error Code Reference. NOTE: This field is reserved for compatibility with interface response parameters in 8.13 and earlier versions.
2	resultCode	String	Query result. The options are as follows: 0100000: success Other values: failure For details about the failure causes, see Error Code Reference.
3	resultDatas	Array	Object array in the returned result after a successful query. For details about the parameters of the object in this array, see Table 4. NOTE: This field is reserved for compatibility with interface response parameters in 8.13 and earlier versions.
4	resultDesc	Array	Object array in the returned result after a successful query. For details about the parameters of the object in this array, see Table 4.

**Table 4** Parameters of resultDesc/resultDatas
No.	Parameter	Value Type	Description
2.1	id	Integer	Skill queue ID.
2.2	startTime	Long	Statistics start time. The value is a timestamp in milliseconds.
2.3	allCallCount	Long	Total number of inbound calls in the current 5 minutes.
2.4	cnnedCallCount	Long	Total number of connected calls in the current 5 minutes.
2.5	abanCallCount	Long	Total number of lost calls in the current 5 minutes.
2.6	callEndCount	Long	Total number of finished calls in the current 5 minutes.
2.7	talkTimeOnIvr	Long	Call duration in the IVR system, in seconds. (When a suspended call is transferred to an agent, the suspension time is counted in the call duration.)
2.8	cnnedIn20sCallCount	Long	Total number of calls that are connected in 20 seconds in the current 5 minutes.
2.9	clearUpCallCount	Long	Total number of calls that have been wrapped up in the current 5 minutes.
2.10	clearUpTime	Long	Total wrap-up duration in the current 5 minutes, in seconds.

Message Example

Request header

Content-Type: application/json;charset=UTF-8
Authorization: ******************

Request parameters

{
    "ccId":1,
    "vdn":170,
    "skillIds":[1,2]
}

Response parameters

{
    "result": "0",
    "resultCode": "0100000",
    "resultDatas": [
        {
            "id": 1,
            "startTime": 1607390702000,
            "allCallCount": 0,
            "cnnedCallCount": 0,
            "abanCallCount": 0,
            "callEndCount": 0,
            "talkTimeOnIvr": 0,
            "cnnedIn20sCallCount": 0,
            "clearUpCallCount": 0,
            "clearUpTime": 0
        },
        {
            "id": 2,
            "startTime": 1607390702000,
            "allCallCount": 0,
            "cnnedCallCount": 0,
            "abanCallCount": 0,
            "callEndCount": 0,
            "talkTimeOnIvr": 0,
            "cnnedIn20sCallCount": 0,
            "clearUpCallCount": 0,
            "clearUpTime": 0
        }
    ],
    "resultDesc": [
        {
            "id": 1,
            "startTime": 1607390702000,
            "allCallCount": 0,
            "cnnedCallCount": 0,
            "abanCallCount": 0,
            "callEndCount": 0,
            "talkTimeOnIvr": 0,
            "cnnedIn20sCallCount": 0,
            "clearUpCallCount": 0,
            "clearUpTime": 0
        },
        {
            "id": 2,
            "startTime": 1607390702000,
            "allCallCount": 0,
            "cnnedCallCount": 0,
            "abanCallCount": 0,
            "callEndCount": 0,
            "talkTimeOnIvr": 0,
            "cnnedIn20sCallCount": 0,
            "clearUpCallCount": 0,
            "clearUpTime": 0
        }
    ]
}

Parent topic: Real-Time Interfaces for Skill Queues

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