Creating Sample Inspection Tasks

Prerequisites

• A sample inspection plan has been configured.
• The AI inspection has been performed on the call records.

Context

On the My Inspection Task page, the calls that have been intelligently inspected can be assigned to inspectors for manual inspection. An inspection supervisor can view, create, modify, delete, assign, reserve, validate, or terminate inspection tasks.

Procedure

1. Sign in to the AICC as a tenant administrator and choose Quality Inspection > My Inspection Task.
2. Click Pending Task List. The Pending Task List page is displayed. Click New to configure a manual sample inspection.
   The new task can be created only when at least one call exists.

   Figure 1 Creating a task
   

3. Click Back to My Sample Inspection and select a created manual sampling inspection. Click Assign to assign an inspector to inspect the call.
   Figure 2 Page for assigning inspectors
   
   You can click Reserve, Effective, Modify, Delete, or Stop to perform the corresponding operation on an inspection task.

   Figure 3 Managing inspection tasks
   

4. On the My Inspection Task page, click View next to a desired task. The task details page is displayed. You can assign reviewers to the completed inspection tasks.
   Figure 4 Task details page
   

5. On the Basic Task Details page, click View. The Call Inspection Details page is displayed. The inspection administrator can view the call details and modify the sample inspection result.