System Performance Report

Procedure

1. Sign in to the AICC as a tenant administrator or inspector and choose Report > System Performance Report to query system performance report data.
   Figure 1 System Performance Report
   
   • Report Type: The options are Daily report, Weekly report, and Monthly report.
   • Report time: Set the time range for report data query.
     • Daily report: The time range cannot exceed 31 days.
     • Weekly report: Set the start year and week as well as the end ones.
     • Monthly report: Set the start year and month as well as the end ones.
     

     The Start Week/End Week and Start Month/End Month drop-down list boxes support search and filtering.

2. Filter indicators.
   1. Click Set Table Header. The Filter Indicator dialog box is displayed.
      Figure 2 Filter Indicator dialog box
      

      Table 1 Indicators on the Filter Indicator page

      Indicator	Description
      Min. concurrent agent inbound calls	Minimum number of concurrent inbound calls whose service device type is agent.
      Max. concurrent agent inbound calls	Maximum number of concurrent inbound calls whose service device type is agent.
      Avg. concurrent agent inbound calls	Average number of concurrent inbound calls whose service device type is agent.
      Min. concurrent agent outbound calls	Minimum number of concurrent outbound calls whose service device type is agent.
      Max. concurrent agent outbound calls	Maximum number of concurrent outbound calls whose service device type is agent.
      Avg. concurrent agent outbound calls	Average number of concurrent outbound calls whose service device type is agent.
      Min. concurrent agent calls	Minimum number of concurrent calls whose service device type is agent.
      Max. concurrent agent calls	Maximum number of concurrent calls whose service device type is agent.
      Avg. concurrent agent calls	Average number of concurrent calls whose service device type is agent.
      Min. concurrent IVR inbound calls	Minimum number of concurrent inbound calls whose service device type is IVR.
      Max. concurrent IVR inbound calls	Maximum number of concurrent inbound calls whose service device type is IVR.
      Avg. concurrent IVR inbound calls	Average number of concurrent inbound calls whose service device type is IVR.
      Min. concurrent IVR outbound calls	Minimum number of concurrent outbound calls whose service device type is IVR.
      Max. concurrent IVR outbound calls	Maximum number of concurrent outbound calls whose service device type is IVR.
      Avg. concurrent IVR outbound calls	Average number of concurrent outbound calls whose service device type is IVR.
      Min. concurrent IVR calls	Minimum number of concurrent calls whose service device type is IVR.
      Max. concurrent IVR calls	Maximum number of concurrent calls whose service device type is IVR.
      Avg. concurrent IVR calls	Average number of concurrent calls whose service device type is IVR.
      Min. concurrent skill queue inbound calls	Minimum number of concurrent inbound calls whose service device type is skill queue.
      Max. concurrent skill queue inbound calls	Maximum number of concurrent inbound calls whose service device type is skill queue.
      Avg. concurrent skill queue inbound calls	Average number of concurrent inbound calls whose service device type is skill queue.
      Min. concurrent skill queue outbound calls	Minimum number of concurrent outbound calls whose service device type is skill queue.
      Max. concurrent skill queue outbound calls	Maximum number of concurrent outbound calls whose service device type is skill queue.
      Avg. concurrent skill queue outbound calls	Average number of concurrent outbound calls whose service device type is skill queue.
      Min. concurrent skill queue calls	Minimum number of concurrent calls whose service device type is skill queue.
      Max. concurrent skill queue calls	Maximum number of concurrent calls whose service device type is skill queue.
      Avg. concurrent skill queue calls	Average number of concurrent calls whose service device type is skill queue.

      

      All minimum numbers of concurrent calls are 0 only when the values of all related indicators of the day are 0. Otherwise, the value is the minimum indicator value after related indicators of the day whose values are 0 are excluded.

   2. Select the report indicators to be displayed and click OK to save the configuration.

3. Switch the data display mode.
   • Click Switch To Chart to switch the data display mode from table to line chart and bar chart.

     In chart mode, you can set search criteria and click Search to filter specific data based on the search criteria.

   • Click Switch To Table to switch the data display mode from line chart and bar chart to table.

4. Export report data.
   1. Click New export task. The export task page is displayed.
   2. Configure an export task.
      • Export File Format: The exported file can be in CSV or PDF format.
      • Compressed password: The value is a string of 8 to 12 characters and must contain letters, digits, and special characters (excluding |;&$-<>/\`!#(){}, spaces, newline characters, and tabs).
        

        The compression password is used to open the downloaded package.

      • Click OK to create an export task.
   3. Click Export task view to view the export tasks in the last seven days.
   4. Select the created export task based on Export Start Time and Status, and click download to export the report file to the local PC. To open the report file on the local PC, you need to enter the compression password set when you create the export task.