Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Configuring Public Resources/ Managing Email Signatures
Updated on 2024-10-12 GMT+08:00
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Managing Email Signatures

After a tenant administrator adds an email signature, enables the email signature switch, and selects the email signature during email channel configuration, the configured email signature is carried when an agent replies to or forwards an email. This section describes how to add an email signature.

Before deleting an email signature, ensure that the email signature is not used by other businesses. Otherwise, the configured businesses will become invalid.

Determine the email signature application scenario based on the actual business configuration. The involved scenario is as follows:

Channel configuration: Configuring the Email Channel

Procedure

  1. Sign in to the AICC as a tenant administrator and choose Configuration Center > Workbench Configuration > Email Signature.
  2. Click New. The page for creating an email signature is displayed.
  3. Configure an email signature.

    Figure 1 Create Email Signature
    • Signature Name: This parameter is mandatory. The signature name must be unique in the tenant space, and cannot contain eval, exec, or the following special characters: <=>/\"
    • Signature Content
      • : Undo an operation.
      • : Redo an operation.
      • : Select a font. The default value is Microsoft YaHei.
      • : Select a font size. The default value is 16px.
      • : Mark content in bold.
      • : Mark content in italics.
      • : Add an underscore (_).
      • : Add a strikethrough.
      • : Clear formatting.
      • : Set the font color.
      • : Set the background color.
      • : Insert a table.
      • : Insert an image.
      • : Align content on the left.
      • : Align content in the center.
      • : Align content on the right.
      • : Justify content.
      • : Insert a variable. When a signature with a variable is used, the variable in the signature is replaced with the actual user information. The available variables are as follows:
        • User Name: ${employee.name}
        • User email address: ${employee.email}
        • User Position: ${employee.title}

  4. After the configuration is complete, click Complete to create and save the email signature.
  5. (Optional) Click Edit or Delete in the Operation column corresponding to an email signature to edit or delete it.

    (Optional) Select one or more email signatures and click Delete to delete them in batches.