Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Configuring Intelligent IVR/ Configuring an Appointment Chatbot (Task-oriented Chatbot)/ Releasing a Flow
Updated on 2023-09-20 GMT+08:00
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Releasing a Flow

Currently, the system supports gray release and upgrade and release. The difference is that only customer numbers that meet the gray rules can use the flow after the gray release is complete.

Currently, the flow of the silent agent system can be connected. When the silent agent system is connected, you can set Work Mode to Monitor (silent agents only view the replies of the chatbot), Insert (silent agents assist the chatbot in reply), or Common (default).

Procedure

  1. Choose Configuration Center > Flow Configuration > Intelligent IVR.
  2. Choose Flow Management > Flow Orchestration and click corresponding to the flow to be released.

    You can also go to a specific flow page and click in the upper part of the canvas to release a flow.

  3. Set the release parameters as follows and click Confirm.

If features need to be modified in a released flow, you are advised to click to save the current flow as a new version. After the new version is modified, bring the old version offline and release the new version.