Configuring an Identity Authentication Process
A tenant administrator can configure identity authentication processes for agents to authenticate the customer identity.
Prerequisites
- The Authentication operation permission has been enabled.
- An IVR flow voice has been configured.
Scenario
A third-party system needs to be connected when an agent needs to authenticate the customer identity during a call.
Procedure
- Sign in to the AICC as a tenant administrator and choose .
- Click Add. The Add Identity Authentication Process page is displayed.
Figure 1 Add Identity Authentication Process page
Table 1 Parameters on the Add Identity Authentication Process page Parameter
Description
Authentication Mode
Authentication mode.
The value can contain a maximum of 128 characters.
Authentication Type Code
Authentication mode code.
The value can contain a maximum of 128 characters.
Authentication Process
IVR flow that has been released in the tenant.
- Click Submit.
- Click Enable to enable the identity authentication process.
Follow-up Procedure
You can perform the following operations when the configured identity authentication process is not enabled:
- Click Edit to modify the identity authentication process.
- Click Delete to delete the identity authentication process.
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