Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Enabling Manual Services/ Agent Workbench/ Configuring Contact Record Data Items

Updated on 2024-10-12 GMT+08:00

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Configuring Contact Record Data Items

Customer information is recorded in contact records. In addition, useful customer information can be obtained during contact record inspection, on the voice and video workbench, or during analysis.

Parent topic: Agent Workbench

Previous topic: Configuring Rest Reasons

Next topic: Creating a Customized Extended Field

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