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Enabling Manual Services/
Voice and Video Services
Updated on 2024-10-12 GMT+08:00
Voice and Video Services
After a tenant administrator configures skill queues and called party routes and associates business accounts with agent IDs, agents can handle call businesses.
- Maintaining a Tenant Space Skill Queue
After the VCC is added, the tenant administrator needs to maintain the skill queues and agent accounts on the VCC. - Configuring Called Routes
After receiving a call from a customer, the CTI routes the call to an IVR or agent based on the routing policies. To allow agents to answer calls, you need to configure called routes. - Associating an Allocated Agent ID with a Business Account and Skill Queue
After a tenant administrator allocates a business account and skill queue to an agent ID, the agent can handle voice and video call businesses. - Configuring the Agent Answering Mode
Parent topic: Enabling Manual Services
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