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Viewing Customer Alerts
Updated on 2024-08-13 GMT+08:00
Viewing Customer Alerts
Partners can view alerts about customers on Partner Center.
![](https://support.huaweicloud.com/intl/en-us/usermanual-bpconsole/public_sys-resources/note_3.0-en-us.png)
- Alerts are updated by day.
- Customer alerts are about customer churn.
- You can view all customer alerts with an Admin account or an account director account.
- If you have customer management or customer alert management permissions, you can view all customer alerts and alert details.
Procedure
- Sign in to Huawei Cloud as a partner.
- In the drop-down list of your account name, click Partner Center.
- In the top navigation, select Sales > Customers > Customer Alerts.
- Click the View Alerts tab to view all alerts.
- Click
to view alert details and alert handling information.
- On the right corner above the list, enter a customer name or an account manager name to filter alerts.
- The My Customers tab displays alerts about your customers, and the Resellers' Customers tab displays alerts about your resellers' customers.
- You can view alerts for your customers on the Customers tab or for your resellers' customers on the Resellers' Customers tab.
- You can also go to Partner Center > Home > Customer Alerts and select the View Alerts tab to view customer alerts.
- Alternatively, you can go to Partner Center > Sales > Customers > Customer Management and click a number in the Alerts to Be Handled column to view customer alerts.
- Click
Parent topic: Customer Alerts
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