Handling Customer Alerts

Procedure

1. Sign in to Huawei Cloud as a partner.
2. In the drop-down list of your account name, click Partner Center.
3. In the top navigation, select Sales > Customers > Customer Alerts.
4. On the Handle Alerts tab, view information about the scenario, alert type, title, customer account or account name, alert generation time, and alert status.
   

   • Click to view more alert details and handling information.
   • Click Process Task in the Operation column for a target alert to handle this alert.
     • The customer has been lost.

       

     • The customer has not been lost.

       

     

     • You can also go to Partner Center > Home > Customer Alerts and select the Handle Alerts tab to handle customer alerts.
     • Alternatively, you can go to the My Customers tab on the Partner Center > Sales > Customers > Customer Management > Customers page and click a number in the Alerts to Be Handled column to handle customer alerts.