Help Center/ Partner Center/ User Guide/ Distribution Partner Program/ Distributor/ Customer Business/ Customer Management/ Handling Customer Alerts
Updated on 2024-07-25 GMT+08:00
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Handling Customer Alerts

Customer alerts can be handled by only one person.

If an account manager has been assigned, the account manager is in charge of handling related alerts. Otherwise, the partner is in charge of alert handling.

Procedure

  1. Sign in to Huawei Cloud as a partner.
  2. In the drop-down list of your account name, click Partner Center.
  3. On the top navigation, select Sales > Customer Business > Customer Management.
  4. Click a number in the Alerts to Be Handled column to go to the Customer Alerts page.

  5. On the Handle Alerts tab, view information about the scenario, alert type, title, customer account or account name, alert generation time, and alert status.

    • Click to view more alert details and handling information.
    • Click Process Task in the Operation column for a target alert to handle this alert.
      • The customer has been lost.

      • The customer has not been lost.

      You can also go to Partner Center > Home > Customer Alerts and select the Handle Alerts tab to handle customer alerts.

Parent topic: Customer Management