Help Center/ Partner Center/ User Guide/ Distribution Partner Program/ Distributor/ Customers/ Customer Alerts/ Viewing Customer Alerts
Updated on 2024-10-08 GMT+08:00
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Viewing Customer Alerts

Partners can view alerts about customers on Partner Center.

  • Alerts are updated by day.
  • Customer alerts are about customer churn.
  • You can view all customer alerts with an Admin account or an account director account.
  • If you have customer management or customer alert management permissions, you can view all customer alerts and alert details.

Procedure

  1. Sign in to Huawei Cloud as a partner.
  2. In the drop-down list of your account name, click Partner Center.
  3. In the top navigation, select Sales > Customers > Customer Alerts.
  4. Click the View Alerts tab to view all alerts.

    • Click to view alert details and alert handling information.
    • On the right corner above the list, enter a customer name or an account manager name to filter alerts.
    • The My Customers tab displays alerts about your customers, and the Resellers' Customers tab displays alerts about your resellers' customers.
    • You can view alerts for your customers on the Customers tab or for your resellers' customers on the Resellers' Customers tab.
    • You can also go to Partner Center > Home > Customer Alerts and select the View Alerts tab to view customer alerts.
    • Alternatively, you can go to Partner Center > Sales > Customers > Customer Management > Customers, click a number in the Alerts to Be Handled column to go to the Customer Alerts page, and select the View Alerts tab to view customer alerts.
    • Alternatively, you can go to Partner Center > Sales > Customers > Customer Management > Resellers' Customers, click a number in the Alerts to Be Handled column to view customer alerts.

Parent topic: Customer Alerts