Viewing Customer Alerts

Partners can view alerts about customers on Partner Center.

Alerts are updated by day.
Customer alerts are about customer churn.
You can view all customer alerts with an Admin account or an account director account.
If a custom role is assigned the customer management permission, this role can also be used to view all customer alerts.

Sign in to Huawei Cloud as a partner.
In the drop-down list of your account name, click Partner Center.
On the top navigation, select Sales > Customer Business > Customer Management.
Click a number in the Alerts to Be Handled column. The Customer Alerts page is displayed.

If you need to view alerts about your resellers' customers, select the Resellers' Customers tab and click a number in the Alerts to Be Handled column.
Click the View Alerts tab to view all alerts.
- Click to view alert details and alert handling information.
- On the right corner above the list, enter a customer name or an account manager name to filter alerts.
- The My Customers tab displays alerts about your customers, and the Resellers' Customers tab displays alerts about your resellers' customers.
You can also go to Partner Center > Home > Customer Alerts and select the View Alerts tab to view customer alerts.