Freezing an Account

After a customer is associated with a partner in the reseller model, the customer account is frozen by default. The partner can freeze or unfreeze the customer account.

Impacts of Freezing Only Accounts

If a customer's account is frozen, the customer cannot buy, renew, or change resources. Some of the provisioned resources may be unavailable, but they still incur fees.

The following table describes the impacts on a reseller customer after its account is frozen.

Operation Type	Supported Operations	Operations Not Supported
Operations on yearly/monthly cloud services	Unsubscribing from resources Modifying resource names	Purchasing resources Modifying specifications Renewing subscription to resources Changing yearly/monthly resources to pay-per-use resources Operations on resources Deleting resources
Operations on pay-per-use cloud services (operations on pay-per-use instances and spot instances)	Modifying resource names Viewing resource information	Purchasing resources Modifying specifications Changing pay-per-use resources to yearly/monthly resources Operations on resources Deleting resources

Procedure

Sign in to Huawei Cloud as a partner.
In the drop-down list of your account name, click Partner Center to go to the Partner Center.
In the top navigation, select Sales > Customers > Customer Management.
Click Freeze Account in the Operation column in the row of the target customer.
Enter the reason.
Click OK.

A message is displayed indicating that the account is frozen.
- If you have enabled the verification code function, a verification code is required to verify the identity.
- You can freeze accounts of your customers on the Customers tab or of your resellers' customers on the Resellers' Customers tab.
- You can also unfreeze accounts of your customers on the Customers tab or of your resellers' customers on the Resellers' Customers tab. For details, see Unfreezing an Account.
- You can assign or withdraw the account or resource freezing and unfreezing permissions to or from your resellers. For details, see Setting Account Freezing and Budget Setting Permissions for Resellers.