Using the CEC

Before using the CEC, an enterprise needs to apply for trial use or subscribe to the CEC and configure available resources for the CEC. The following figure shows the process of using the CEC.

Figure 1 CEC usage process

Registering with Huawei Cloud

To use any Huawei Cloud product, you need to complete account registration and real-name authentication before applying for a free trial or purchasing the product.

1. Log in to Huawei Cloud official website and click Register in the upper right corner. On the registration page, enter account information and click Register to submit the registration information.
2. Return to the official website home page after the registration is successful. Click Console in the upper right corner. On the login page, enter the registered account and password. After the login is successful, the Huawei Cloud console is displayed.
3. If real-name authentication has not been performed on the enterprise after the first login, click Verify to complete enterprise authentication as prompted. For details about the authentication, see Overall Process.

Applying for Commercial Use

If you choose to purchase the CEC for commercial use, the resources applied for during the trial period can no longer be used. You need to apply for them again. You need to apply for the following resources for the CEC in commercial use for common call businesses:

• Number resources: You can apply to purchase numbers from Huawei Cloud or connect to self-owned numbers. For details about how to apply for number resources, see Managing Numbers.
• Call center instance: You need to subscribe to a call center instance to configure agents, skill queues, and other functions to implement call businesses. For details, click here to see how to apply for commercial use.
• Other resources: You also need to purchase agent, IVR, TTS, and ASR resources for a complete call center instance based on business requirements. For details, click here to see how to purchase resources.